Bruno Ferreira Email & Phone Number

- Manage and resolve IT helpdesk tickets, ensuring prompt and efficient support for end-users.- Provide technical support for hardware and software issues, including installation, configuration, and troubleshooting.- Collaborate with other IT team members to develop and implement IT policies and procedures.- Maintain and update documentation for IT systems, processes, and procedures.- Conduct training sessions for new employees on IT systems and best practices.- Participate in IT projects to enhance system performance and user experience.

- Provided support for end-users, resolving technical issues efficiently.- Monitored and maintained IT systems, ensuring optimal performance and minimal downtime.- Assisted with the deployment and configuration of new hardware and software.- Collaborated with cross-functional teams to address complex technical issues.- Documented support processes and procedures to improve service delivery.- Provided excellent customer service, maintaining high satisfaction levels.

London, Greater London, United Kingdom

- Administered and supported Active Directory, Exchange, Office 365, SharePoint, Teams, and Azure services.- Set up accounts, configured hardware, and provided onboarding support for new employees.- Delivered direct onsite support for infrastructure, addressing both hardware and software issues.- Developed and maintained detailed documentation for client systems, appliances, and procedures.- Acted as an escalation point within the support team, ensuring smooth transition and resolution of incidents.- Communicated effectively with stakeholders regarding incident status and resolutions.- Coordinated with third-party vendors to manage and resolve client issues.- Ensured compliance with SLA and ITIL framework requirements.- Collaborated within a team environment to troubleshoot and resolve complex technical problems.

London, United Kingdom

- Managed and maintained servers and desktops, ensuring optimal performance.- Configured and troubleshooted networking equipment and computers.- Provided patching and ticket support, addressing technical issues efficiently.- Supported mobile devices, Active Directory, VMware, Google Apps, and OpenVPN.- Performed hardware replacements and upgrades to maintain system reliability.- Monitored system performance and implemented improvements to enhance user experience.- Collaborated with team members to resolve complex technical issues.

Lisbon Area, Portugal

- Provided IP Core Network service provisioning and configuration of new services and equipment.- Monitored network performance and resolved issues to ensure seamless service delivery.- Collaborated with team members to troubleshoot and resolve complex network issues.- Maintained detailed documentation of network configurations and procedures.- Assisted with the deployment and maintenance of network infrastructure.- Provided technical support for internal teams and clients.- Ensured adherence to industry standards and best practices for network management.- Managed ticketing system to track and resolve network-related issues efficiently.

Lisbon Area, Portugal

- Monitored and responded to RAN alarms to ensure network stability.- Provided remote support to field engineers, aiding in troubleshooting and resolving technical issues.- Ensured compliance with strict KPIs and SLAs to maintain high performance and quality of service.- Managed and resolved support tickets related to RAN network issues.- Conducted routine maintenance and optimization of RAN infrastructure to enhance network performance.- Collaborated with cross-functional teams to implement network upgrades and improvements.- Documented procedures and incident resolutions to improve team knowledge and response times.

Lisbon

- Transmission service provisioning- Configuration of new services- Monitoring transmission network alarms- Ticket support

Lisbon Area, Portugal

- Installation, infrastructure preparation, and setup of Data Communication equipment- Resolving issues with Transmission Network and IP Core Network- Experience in Data Center Network environments- Patching