Sheena Parasuco, Cspo Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Work closely with key stakeholders across several departments to define the product roadmap and vision, ensuring team priorities are aligned. Oversee the end-to-end product lifecycle, from working with UX conducting user research, working along side product development to build the products/features, to collaborating with product marketing and go-to-market.

Montreal, Quebec, Canada

Acquired by Higher Logic in May 2021.Partnering with clients to build successful communities through the implementation of best practices and tailored community strategies. I personally manage accounts totally 2 million+ USD ARR ranging from medium sized to Enterprise level corporations worldwide as well as lead a small team of CSMs.

Montreal, Canada Area

Montreal, Quebec, Canada

Customer Success and Support representative working with thousands of ecommerce and retail merchants through chat, phone and email. Helping merchants build, maintain and grow their online business presence and increase sales. Part of the ShopClass Montreal team that met with local merchants during monthly events in which we worked one-on-one to grow their.

Montreal, Canada

Promote adventure travel at events throughout Montreal.

Vancouver, British Columbia, Canada

First remote worker on the Customer team. I handle incoming requests through chat and email throughout the day to ensure continued customer satisfaction and quickly triage & resolve any issues or bugs. As well as provide support through social media on Instagram and Twitter.

Montreal

Successfully onboarded 200+ customers and retained an impressively low churn rate (less than 5%) over a 14 month period. Worked in all roles from onboarding, adoption, support/educate and growth.

Montreal, Canada Area

Brand development, web site traffic growth.Manage social media campaigns across Facebook, Twitter and Linkedin.Initiate and manage partnerships with other startups and communities.

Montreal, Canada Area

Organizing and updating undergraduate and graduate admission files.Coding and labelling of Graduate and Undergraduate documents.Management of Undergraduate Independent Student accounts during registration period.

Montreal, Canada Area

Intern for the PR team for the ALDO brandI compiled information for seasonal look books and aiding in selection, fulfilled media requests for Aldo products in Montreal, New York and LA and compiled media coverage of the Aldo brand.

Public Relations Diploma, Public Relations, Advertising, And Applied Communication

Ba, Philosophy, Marketing

Dec, Commerce