Bruno Formiga Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Effectively classifying verbatim responses from open end questions into the relevant category associated to that question within a survey. This is done through various forms of data collection following department standards and guidelines. Work with Team Leader to analyse/quality check coders survey answers to ensure delivery of final products within standard timelines with the most accurate results.

Barcelona

Deliver excellent service in the Customer Service Division (Trips Business Unit), on three inbound channels (email, phone and live chat) in line with the business needs and KPI´s required; Receive and resolve customers complaints and claims efficiently during a very demanding/challenging year (Covid) for the Portuguese and English speaking markets/customers (Portugal, Brazil, United Kingdom, United States, LATAM and Europe)

Barcelona

Working as a Customer Experience Agent for Airbnb, I greatly improved my problem-solving skills, and the ability to keep customers happy through clear communication and concise explanations. I definitely appreciate being genuine and emphatizing with all customers, while keeping in mind that I represent the business interests of a company. Last but not least, I developed a deep knowledge on how the product works, and high time management skills.

Miami, Fl, Usa

Graphic Designer with Prestige Cruise Holding, working on board Regent Seven Seas (6 stars) & Oceania Cruises (5 stars) luxury vessels. Creating, coordinating and producing all on board printed/ digital materials including daily newsletters, menus and signage; Effectively communicating with all on board departments to ensure branding standards are maintained and user experience guidelines onboard are met.

Cambridge, United Kingdom

Ensuring service delivery at every point of sale in the Food and Beverage areas and that guests are satisfied and receive high quality service; Liaising effectively with all department teams in providing the support needed to achieve highest levels of guest satisfaction, compliance with all legal requirements and successful operational coordination; Maintaining and developing personal knowledge and expertise to provide guidance to Restaurant managers and enhance profitability; Being responsible for accurate and timely management information, with supporting analysis, through weekly reporting to Head of departments and General Manager; Working with Marketing, Sales and Digital teams to aquire, manage and improve conference/event guests experience, making us a loyal partner to promote/develop their business; Developing targeted training with HR for staff development and career enhancement; Providing input to implement hospitality trends, customer behaviours and key seasonal dates;

Cambridgeshire, England, United Kingdom

Cambridgeshire, England, United Kingdom

Cambridge, United Kingdom

Sushi Design Connection was a Branding/ Marketing web studio based in Cambridge, Cambridgeshire. It offered a big and diverse array of services from logo creations to marketing and communication strategies to local community business owners and help Business Parks clients in Trade fairs across the country. Platform created where the objective was to acquire clients and establish working networks; Build clients Brands, find their unique factor and capitalize on that to drive growth; Develop innovative strategies to raise their Brand awareness on target consumers and improve their experience.

Ux Design

Ba Hons, Graphic And Web Design

Brainstorming, creation and production in Graphic & Web design were the degree main focus; Development of a critic and analytical thought.

Communication, Marketing, Public Relations & Advertising, First Class Honours

Course oriented to foster and develop a creative/ strategic mind to analyse and understand the market specifications and trends; A wide.