Bruno Godoy Junho Email & Phone Number

Canada, Remote

Respond to customer inquiries via email, with the goal of resolving their issues in a timely manner while providing tailored information to each merchant.Diagnose and resolve technical issues related to Shopify products and services, leveraging available resources to find the best solution for each merchant. Escalate complex technical issues to higher-level support or teams, providing clear and detailed information to facilitate the resolution.Contribute to the continuous improvement of Shopify's support processes by identifying trends in customer inquiries, suggesting process improvements, and participating in team training and knowledge sharing sessions.

Sechelt, British Columbia, Canada

-Collaborated with a team of 4 members building custom homes, making sure efficiency and accuracy are being achieved by choosing the right tool/equipment for the task in order to deliver the project on time.-Reduced overall cost of building by saving on labour time reporting to site supervisor materials and tools that was necessary to finish and keep the project moving-Significantly reducing mistakes, accidents and overall cost by training 3 to 4 laborers and young apprentices on precise cutting and measuring procedures and safely operating tools -Applied company quality standard and BC building code requirements, preventing future impediments in the project after municipality inspections.

São Paulo, Brazil

Responsible for collecting, cleaning and organizing high volume of data from Bloomberg and other data sources.-Maintained spreadsheets tables always updated and accurate, reducing the time spent during the writing process of investment reports.-Translated daily reports (Portuguese to English), increasing the number of investors in our department.-Supported Seniors Analysts with financial models.

São Paulo, Brazil

Responsible for opening new bank accounts, ensuring bank policies were being followed.-Ranked top 3 employee by generating revenue through sales-Increased customer satisfaction by properly managing phone calls and emails, conducting clients to their needs.-Prevented bank costs/fraud by carefully checking data and documentation provided by the clients.

Junior Data Analyst, Data Processing

Associate'S Certificate, Cinematography And Film/Video Production