Helpdesk Team Leadership: Lead a high-performing team, providing guidance for optimal performance and customer service.System Analysis: Assess IT systems, enhance efficiency through solutions, and actively participate in project management, from preparation to execution.Network Administration: Manage network infrastructure for robust connectivity, proficient in Azure, Microsoft 365, firewalls, wireless, and security.IT Infrastructure: Oversee scalable infrastructure… Show more Helpdesk Team Leadership: Lead a high-performing team, providing guidance for optimal performance and customer service.System Analysis: Assess IT systems, enhance efficiency through solutions, and actively participate in project management, from preparation to execution.Network Administration: Manage network infrastructure for robust connectivity, proficient in Azure, Microsoft 365, firewalls, wireless, and security.IT Infrastructure: Oversee scalable infrastructure, proficient in Azure for cloud management, utilizing virtual machines, networking, and storage.End User Support: Deliver responsive support, promptly resolving technical issues to ensure user satisfaction.Server Management: Proficiently oversee Windows server infrastructure, encompassing hardware, applications, setup, maintenance, and virtualization for dependable business operations.Vendor and Resource Management: Streamline vendor relationships and IT resource utilization to optimize cost and performance, ensuring peak efficiency. Show less

Relocated and reconnected desktops and IT devices during office moves.Installed and configured new IT environments for enhanced productivity and security.Conducted training for new employees, fostering tech proficiency.Effectively managed an auxiliary team to ensure smooth IT transitions.

Database Expertise: Conducted administration, analysis, and troubleshooting of SQL Server versions 2005, 2008, and 2012, ensuring the integrity and performance of crucial data systems.

IT Help Desk Support services Level 2 and data center technical administration/management.Data Center Operations and Ticket Resolution: Played a vital role in data center operations, ensuring 24/7 high-availability environments ran smoothly. Provided support for highly important critical environments throughout the entire country, efficiently resolving issues generated by monitoring systems, including critical incidents, to minimize downtime and maintain service… Show more IT Help Desk Support services Level 2 and data center technical administration/management.Data Center Operations and Ticket Resolution: Played a vital role in data center operations, ensuring 24/7 high-availability environments ran smoothly. Provided support for highly important critical environments throughout the entire country, efficiently resolving issues generated by monitoring systems, including critical incidents, to minimize downtime and maintain service continuity.Windows Server Expertise: Proficiently provided support for Windows Server operating systems and their associated applications, including Active Directory (AD), DNS, DHCP, TMG, Exchange, Hyper-V, VMware, and more. Show less

Comprehensive Infrastructure Management: Led the management of the company's internal infrastructure, overseeing a range of critical systems including Windows 2003/2008, Exchange 2010, Symantec Endpoint Protection, firewall, and proxy servers, ensuring uninterrupted business operations.Diverse Skill Set: Demonstrated proficiency in a wide range of software and technologies, including the Microsoft Office suite, SQL, and Crystal Reports, contributing to a well-rounded IT support… Show more Comprehensive Infrastructure Management: Led the management of the company's internal infrastructure, overseeing a range of critical systems including Windows 2003/2008, Exchange 2010, Symantec Endpoint Protection, firewall, and proxy servers, ensuring uninterrupted business operations.Diverse Skill Set: Demonstrated proficiency in a wide range of software and technologies, including the Microsoft Office suite, SQL, and Crystal Reports, contributing to a well-rounded IT support capability.Efficient Implementation and Project Support: Successfully executed and provided support for outsourcing printing projects, enhancing document management and efficiency within the organization.Technical Troubleshooting: Responded to hardware and software technical issues, swiftly resolving them to minimize downtime and maintain business IT environment. Show less

I provided crucial technical support to end-users, specializing in printer support for our clients. This involved diagnosing and resolving hardware and software issues related to printers, ensuring seamless printing capabilities for employees. I also offered assistance with general IT troubleshooting, software installations, user account administration, and maintained detailed documentation of support requests.

Strategic Deployment: Led the implementation and installation of computer stations in the East Zone of São Paulo, optimizing the reach and efficiency of censorship efforts.Empowering Team Members: Conducted comprehensive training sessions to equip fellow agents with the necessary knowledge and skills to perform their duties effectively.Technical Expertise: Provided expert assistance for both software and hardware-related issues, ensuring the smooth operation of censorship tools… Show more Strategic Deployment: Led the implementation and installation of computer stations in the East Zone of São Paulo, optimizing the reach and efficiency of censorship efforts.Empowering Team Members: Conducted comprehensive training sessions to equip fellow agents with the necessary knowledge and skills to perform their duties effectively.Technical Expertise: Provided expert assistance for both software and hardware-related issues, ensuring the smooth operation of censorship tools and systems.End-User Support: Delivered timely and effective support to desktop and PDA users, troubleshooting technical issues and maintaining operational continuity.Regional Supervision: Assumed a supervisory role, overseeing and assisting multiple regions in their censorship activities, contributing to a coordinated and effective approach. Show less