South Expansions/Modernizations. A project focused in the modernization of the existent equipment’s(BBU’s upgrade, RRU add/changes and Antenna swap) for Layer Expansion and 5G preparation.- Responsible for generating the Databuild accordingly with the weekly activities.- Helping Field Engineers with the Deployment Process in the BBU.- Network Integration, Neighbors creation/troubleshoot, RF Quality tests and Service Tests Validation.Project INES. North Region focused on SWAP Ericson to Huawei + South Region focused on themodernizations preparing for 5G activities.SWAP Ericson:- Responsible for Pre-Swap Neighbors Alignment.- Helping Field Engineers with the Deployment Process in the BBU. (Mobile WDT)- Network Integrations, Neighbors creation/troubleshoot, RF Quality tests (Attenuations, VSWR and PIM RCA’s andresolution), Service Tests Validation. (U2020 + LMT+ MAOs + Mobile WDT)- MTS Cabinet configuration for implementation in NETECO platform. Helping Field Engineers regarding the ExternalAlarms and connecting them to the BBU.- Helping Filed Engineers with Huawei tools (PHU+WDT)South Region:- UBBP and UMPT upgrades + MTS Cabinet integrations.

- Testing new software release versions for the set-top-box and mobile (Android and iOS) of VodafoneTV; - Troubleshooting/Analysis of issues on the equipment's and creation of tickets for the follow-up of them; - Creation of case tests.

Support and configuration on NSN and Huawei Equipment.Some of the tasks:- Analyze drive root causes to identify corrective actions, including vendor support escalation, in order to achieve service and restore performance levels;- Perform statistics configuration, performance management and indicators trend analysis in order to prevent incidents and constantly optimize the network;- Take corrective measures based on performance analysis, and propose network changes (capacity, configuration, etc.) ensuring quality of service and avoiding regression on network functionalities;- Perform data configuration, software rollout and support integration activities;- Implement Radio parameters changes including BTS’s, NodeB’s, BSC’s, RNC’s ,MME, eNodeB's, etc;- Assist field engineers and Network Deployment department during integration and on-site activities with particular focus on special events;- Ensure interface with other teams in case of incidents, network change management, and other areas related to Network Operations and Support;- Beacon/Tech Add Site acceptance (Confirm all parameters and tests for integration/configuration of new network elements).- Develops procedures to improve the efficiency of the acceptance process

Remote Rollout & Management Project:- Telefonica GermanyRemote Project Management for Telefonica Germany consolidation project, which includes:• Analysis of telecommunications projects in the framework of implementation and re-engineering of mobile telecommunication networks equipped with Nokia equipment. ▪ Technical evaluation of Bundesnetzagentur (BNetzA) regulation and procedures▪ Evaluation of solutions for site integration projects (2G, 3G, 4G)▪ Evaluation of the best Nokia equipment solution for each scenario (Macro, remote, distributed System, Radio and Power Modules) • Identification of the relevant aspects that need to be solved in order to ensure an efficient project development. • Check all proposed solutions and discuss changes to implement in order to improve the operational performance of the customer's networks. ▪ Validate the most appropriate external Vendors equipment solution for each site(Antennas, LNAs, Combiners, Splitters, DC Power Cabinets) ▪ Initial site rollout project documentation verification and validation▪ Milestones tracking and updateOther performed roles:▪ Conduct training actions for new employees, providing faster and more efficient integration. ▪ Team Leader of TSSR approval(Technical Site Survey Report)- NOS Portugal

- Network monitoring and troubleshooting accross a wide range of elements, both PS and CS, such as ITP, MGW, MSS, HLR, IN, SMSC, VM and GGSN- Customer Faults management and troubleshooting- Troubleshooting, raising, reporting and managing service afecting problems, both internal and external- Change management and Impact Assessment- War Room engagement and Outage handling- Analysis of call, data and SMS traces based on ISUP, SIP, MAP, CAMEL, Diameter, GTP protocols

Shift Lead is responsible for ensuring effective management of Alarm Surveillance and Fault Management teams in Front Office operations of the Centralized NOC Duties & Responsibilities:- Lead a shift or team of technicians in a 24x7x365 support environment- Mentor and teach NOC technicians best practices in monitoring and site recovery- Ensure Escalation of alarms/faults- Ensure escalation of alarms/faults to field teams as per SLA and severity guidelines- Participate in setting and managing technical/management bridges in case of any major incidence- Participate in or lead cross-functional teams in root cause analysis and corrective action documentation and follow up for severe outages- Ensure end-to-end closer on Alarms in defined timeframe based on Fault Management analysis- Educate & inform FO team towards NOC ways of working and keeping check on compliance as per defined guidelines- Consolidation of issues and escalation to internal support system- Participate in Formulating FO selection strategy & methodology- Facilitate problem solving and collaboration- Intervene when necessary to aid the group in resolving issues- Incident management and escalation with external providers

Monitoring and ensuring constant network surveillance and operation of products, networks and services managed by the NOC.• Identification of network related incidents, with available diagnostic tools, and developing a path to solve the network problem;• Working in a KPI-oriented way (Detection time, reaction time, etc.).• Perform planned and proactive actions in order to keep the network and the application servers running at the highest possible availability• Accurately diagnose network incidents and provide troubleshooting support and resolutions;• Coordinating technical field interventions on faults that cannot be fixed remotely and ensuring all the agreed procedures and standards are followed;• Escalating more complex issues to higher technical levels within NOC and/or customer structure, enabling a faster resolution of the incidence;• Monitoring SDH / Access networks 2/3G LTE;• Create new cases and update existing cases.• Manage escalations in accordance with management procedures and Service Levels.