Monitor security systems, respond to tickets in a timely manner, and coordinate remediation activities with stakeholdersManage IT security tabletop, and red team/blue team exercisesSupporting security planning, assessment, risk analysis, and risk managementCreate security training courses and manage phishing simulationsReview vulnerability scans and coordinate with system administrators to develop timelines to remediateValidating and verifying system security requirements definitions and analysis, establishes system security designsDevelop playbooks as neededCoordinate security updates with system ownersMaintain the IT risk registerRespond to security incidents in a timely manner within defined SLAsEffectively complete projects on time and on budgetAnalyze issues and problems reported by users and identifies solutionsMaintain necessary documentation as required by SOPs, including those required for 21 CFR Part 11 validation compliance and certificationsProactively identify areas where technology can improve security processes

In 2020 gained responsibilities for cybersecurity projects including monthly Nessus Vulnerability Scans and Reports, Arctic Wolf Administration, Quarterly Phishing Email Campaign and Training Setup (Proofpoint), PowerShell Script Automation for Security Group Management, and General PowerShell Scripts for Desktop Support Use (Hiring/Terminations).Provides first-level support to over 1500 Global CTI employees for computer system hardware, software, and telecommunications.Meets with new employees and trains on use of computer and telecommunication devices.Proactively identifies areas where technology can improve business processes and productivity (Quarterly Phishing Email Campaign, PowerShell Scripting).Assists with testing and validation of system changes before implementation (Salesforce, Domain Migration).Maintains necessary documentation as required by CTI Standard Operating Procedures.Manages inventory of IT equipment and supplies; replenish, as needed, while aggressively watching the budget while making purchase orders.Meets all project deadlines on time and on budget.

Managed IT Ticket Queue to streamline categorization of cases and addressed walk-in questions\cases.Completed New Hire setup of laptops and offices.Assisted in data entry, filing (eTMF), and front desk / phone coverage.Assisted in organizing, composing, and producing professional letters, summaries, reports, minutes, etc., using Microsoft Office software including Word, PowerPoint, and Excel.

Support Technician contracted for Fifth Third Bank for first-level support to all Global Fifth Third Employees.Supported hardware and software systems including but not limited to account controls, bank teller software and hardware (ATMs and Vault), and general PC hardware and software (Outlook, Office, Printer / PC Setup).Followed strict processes for user/system changes as required by Fifth Third Bank Standard Operating Procedures.

Transported and loaded pallets throughout warehouse, loading trucks, responsible for training new employees in these tasks.

Collaborated on Phaseshift, a mobile VR (Virtual Reality) Game for the Samsung Gear VR; awarded a Bronze Prize during the 2015 Oculus Mobile VR Jam; invited to demo Phaseshift Act 1 at Oculus Connect 2 conference and was featured in Gear VR Lounge.

Created visualizations of medical trials data for pharmaceutical companies mainly based on adverse events and trends.

Edited informational videos about the company regarding their current research goals and activities.