Bruno R. Email & Phone Number

State Of Paraná, Brazil

Stoke-On-Trent, England, United Kingdom

Stoke-On-Trent, England, United Kingdom

Bogota, D.C., Capital District, Colombia

Stoke-on-Trent, England, United Kingdom

Stoke-on-Trent, England, United Kingdom

Stoke-on-Trent, England, United Kingdom

Stoke-on-Trent, England, United Kingdom

Completion of Advisor Role: Responding, anticipating key times and carring out advisor work when required.Performance Evalution: Monitoring quality of work against agreed performance criteria. Reviewing work in order to identify development opportunities. Ensuring that Advisors work productively.Escalation Process: Being available to support Advisors when.

Stoke-on-Trent, England, United Kingdom

-Proving support to Portuguese speakers customers through channels as Live Chat, telephone and email.-Dealing with a wide varity of queries-Educating the customer to a better usage of the website and application.

Limassol

Hiring, training, and preparing Account Managers and Conversion Managers to deal with customer in order to increase revenue and/or keep the customer with us.Ensuring Account Managers/Conversion Managers understand and comply with objectives, performance standards(KPIs), and policies.Answering Account Managers questions regarding best practices or difficult.

Limassol, Chipre

Hiring, training, and preparing Account Managers to respond to clients questions and complaints and troubleshoot problems with services or products.Ensuring Account Managers understand and comply with objectives, performance standards(KPIs), and policies.Answering Account Managers questions regarding best practices or difficult calls, also dealing with.

Limassol, Chipre

Serve as the first point of contact for all new customers with the Platform;Build a first impression for new customers, providing them with meaningful informations, answering all theirs doubts and questions;Keep as a point of contact for customers, delivering our solutions according to customer needs or guiding them to the correct channel of communication.

Londrina E Região, Brasil

Final responsible for all the financial flow of the Londrina store.Direct work with a team of 5-7 people from recruiting to developing and training them to their jobdescription.Indirect management of other employees.Dealing with client´s requests, solving directly or guiding my team;

Londrina E Região, Brasil

Administrative activities in job rotation:Billing generation activities;Structuring and analysis of contracts;Logistics of shipping of Orders/ Control of Receiving of Products;Basic technical customer support​

Londrina Area, Brazil

Customer Service SupervisorMain activities:Realization of team management for customer service of the Mobile Telephony audience;Performing administrative activities (control of adherence to Rota, and etc);Follow-up of individual indicators of each employee and also as a team;Perform customer service when needed.​

Londrina Area, Brazil

Main activities:Conduct negotiations with clients;Seek innovative solutions and new alternatives in order to improve customer relationship x Reclaimed resource;Use of own systems for treatment problems;Search in specific cases to increase the range of products of the client;Secondary Activities:helping employees who are starting their service with their.

Londrina

Voluntary Work for almost 3 years I have performed the following tasks:Local Committtee President ( 12/2011-​​ 08/2012)Main functions:- Legal Representative of the Office; -Representant of the Office to AIESEC of Brazil; -Manage together with the Executive Body the Local office; -Office Management;Main activities:-Creating together with the Executive Body.