Bruno R. Email & Phone Number

State Of Paraná, Brazil

Stoke-On-Trent, England, United Kingdom

Stoke-On-Trent, England, United Kingdom

Bogota, D.C., Capital District, Colombia

Stoke-On-Trent, England, United Kingdom

Stoke-On-Trent, England, United Kingdom

Stoke-On-Trent, England, United Kingdom

Stoke-On-Trent, England, United Kingdom

Completion of Advisor Role: Responding, anticipating key times and carring out advisor work when required.Performance Evalution: Monitoring quality of work against agreed performance criteria. Reviewing work in order to identify development opportunities. Ensuring that Advisors work productively.Escalation Process: Being available to support Advisors when required. Taking escalated contacts as and when required. Work with management and different departments when identified issues.Coaching and Development of Others: Conducting effective training, review and feedback meetings. Record instances of development and non-development in documentation.Operation Support: Assist Supervisors with different tasks, and with what is needed.

Stoke-On-Trent, England, United Kingdom

-Proving support to Portuguese speakers customers through channels as Live Chat, telephone and email.-Dealing with a wide varity of queries-Educating the customer to a better usage of the website and application.

Limassol

Hiring, training, and preparing Account Managers and Conversion Managers to deal with customer in order to increase revenue and/or keep the customer with us.Ensuring Account Managers/Conversion Managers understand and comply with objectives, performance standards(KPIs), and policies.Answering Account Managers questions regarding best practices or difficult calls, also dealing with some clients.Identifying operational issues and suggesting possible improvements.Monitoring and evaluating performance, providing learning or coaching opportunities, and taking corrective actions, if necessary.Preparing reports and analyzing data to assist management as they determine goals.Working with other supervisors and management in order to increase revenue and increase lifelime of customers.

Limassol, Chipre

Hiring, training, and preparing Account Managers to respond to clients questions and complaints and troubleshoot problems with services or products.Ensuring Account Managers understand and comply with objectives, performance standards(KPIs), and policies.Answering Account Managers questions regarding best practices or difficult calls, also dealing with some clients.Identifying operational issues and suggesting possible improvements.Monitoring and evaluating Account Managers performance, providing learning or coaching opportunities, and taking corrective action, if necessary.Preparing reports and analyzing data to assist management as they determine goals.Working with other supervisors and management team members to support maximize customer satisfaction.

Limassol, Chipre

Serve as the first point of contact for all new customers with the Platform;Build a first impression for new customers, providing them with meaningful informations, answering all theirs doubts and questions;Keep as a point of contact for customers, delivering our solutions according to customer needs or guiding them to the correct channel of communication with the platform;Increase the Turnover of new clients;Conversion of Non-VIP clients to VIP Clients;

Londrina E Região, Brasil

Final responsible for all the financial flow of the Londrina store.Direct work with a team of 5-7 people from recruiting to developing and training them to their jobdescription.Indirect management of other employees.Dealing with client´s requests, solving directly or guiding my team;

Londrina E Região, Brasil

Administrative activities in job rotation:Billing generation activities;Structuring and analysis of contracts;Logistics of shipping of Orders/ Control of Receiving of Products;Basic technical customer support​

Londrina Area, Brazil

Customer Service SupervisorMain activities:Realization of team management for customer service of the Mobile Telephony audience;Performing administrative activities (control of adherence to Rota, and etc);Follow-up of individual indicators of each employee and also as a team;Perform customer service when needed.​

Londrina Area, Brazil

Main activities:Conduct negotiations with clients;Seek innovative solutions and new alternatives in order to improve customer relationship x Reclaimed resource;Use of own systems for treatment problems;Search in specific cases to increase the range of products of the client;Secondary Activities:helping employees who are starting their service with their doubts;​

Londrina

Voluntary Work for almost 3 years I have performed the following tasks:Local Committtee President ( 12/2011-​​ 08/2012)Main functions:- Legal Representative of the Office; -Representant of the Office to AIESEC of Brazil; -Manage together with the Executive Body the Local office; -Office Management;Main activities:-Creating together with the Executive Body the goals of the all measurable year; -Control of the targets together of the EB; - Weekly meeting with EB; - Bi-weekly meeting with the entire office; -To carry out activities with the other Presidents in order to determine the directions to be taken in the year by all the entities; - Quarterly implementation with the BoAL (Board of Alumni) in order to determine strategies and changes in the strategic plan; -Organization and Execution of the Assemblies required during the year; -Control together with the Chief Financial Officer, pricing strategies; -Control and execute measurable quality in conjunction with the Directors of exchange;Director of LC Management (01/2011-11/2011)Main activities:-Management of the team (9 people); -Organization of Cash Flow Activities (Accounts Payable / Receivable); -Structure investment policy to leverage exchanges; - Creation of simplified payment method; -Internal system management; -Development of measurable financial health control; -Development of Flow for organization of the creation of knowledge of the office; -Representant Legal with the President;Information Management Coordinator (03/2010- 12/2010)Main activities;-Creation of the area locally; -Management team (2 people); -Structuring of Team Minimus; -Creatment of manuals of use of the Internal system;