Richard Plimer Email & Phone Number

United Kingdom

Stoke-On-Trent, England, United Kingdom

Coordinating and managing IT Service Continuity plans including independent review and validation, conducting data centre isolation testing and design and delivery of the test plan. Integrating plans into data centre site recovery operations and run books.Creating Business Continuity plans in collaboration with Service Owners across the business to provide recovery processes for service failure scenarios, defining recovery time objectives and recovery point objectives based upon a Service Design provided to the team. In addition, conducting reviews of the plans with Service Owners.Ensuring plans are updated and re-tested where live exercising, incident and problem management review identifies actions and requires changes to be reflected in the plans.Providing mentoring and guidance to technical and supervisory staff to support awareness and enforce the ITSC strategy and standards. Supporting the organisation with the continual improvement program for ITSC and operational resilience.

Stoke-On-Trent, England, United Kingdom

Business Continuity, Risk Management & Organisational Resilience.Responsible for the development, review and communication of changes within business continuity. This includes; the maintenance of policies and processes to ensure provisions are reviewed regularly to meet changing organisational resilience requirements.Coordinating and participating in an annual exercising schedule to ensure the validation of recovery planning for prioritised products and services.Liaising with the IT Infrastructure teams to identify gaps in Disaster Recovery planning. Setting Recovery Time Objectives (RTO's) and Recovery Point Objectives (RPO's) for core IT services. Ensuring, through exercising, that these recovery times can be met.Supporting business stakeholders in the development and maintenance of individual Business Impact Assessments (BIA). Ensuring departmental recovery plans are in place and up to date to support technical and operational recovery.

Stoke-On-Trent, United Kingdom

Managed & performed the Implementation of a major technical roll-out to over 100 leading retail outlets across the whole of the North West England & Wales.Responsible for the installation, maintenance & repair of the onsite IT equipment for the top 10 supermarkets & retail outlets within the United Kingdom.Training Coach & Mentor.

- Cerco Certificate in Systems & Networking (CCSN).- CSCS - Certified Computer Systems Installer.- Fully CRB/DBS Checked.

West Midlands

Managed the implementation of multiple IT Infrastructure projects using Technical & Project Management resources to a fast-paced call-centre environment.Directly responsible for ensuring IT Infrastructure projects are understood, assessed, costed accurately and delivered both within timescales and budget.Responsible for managing multi disciplinary teams of technical architects and solution designers to define robust solutions to meet business requirements.Working with the Project Management Office & responsible for securing the investment required for each project.The implementation of harmonised pan European processes to ensure international consistency.Responsible for implementing the Capacity & Sustainability Plan for a portfolio of projects.Created project proposals, including time-scales, costs and scope of individual projects for business sign off.

West Midlands

Supervised a number of technicians offering advice and guidance as required to a 3rd line Technical Support Team. Managed IT Disaster Recovery, Business Continuity, Capacity Planning, Server Migration & Consolidation plans.Policed server security standards in relation to Microsoft updates, FTP site administration, Intrusion Detection & Vulnerability Management.