Brandon Wayward Email & Phone Number

Puyallup, WA, US

Seattle, Washington, United States

• Built an informed team strategy to plan and prioritize project objectives, streamlining development phases and maintaining zero tolerance for defects through robust testing cycles.
• Monitored project progress regularly, adapting project plans according to changing business needs for timely and accurate resource delivery.
• Resolved scope creep issues by defining and enforcing project scope parameters, ensuring successful project completion.
• Drove effective collaboration across teams, including video telematics, turn-by-turn navigation, and ridership, fostering project feasibility and coherence.
• Influenced and executed delivery, functional, and departmental goals, significantly contributing to achieving the organization's vision.
• Improved team productivity by 25% through prioritization and a renewed team commitment to the sprint with a focus on improved estimation and a focus on minimizing spillover.

Seattle, Washington

Seattle, Washington

• Collaborate closely with advisors using various channels of communication including internal chat, email, and voice on 60+ tickets a month while maintaining 99% SLA, 95% CSAT, 35% response rate.
• Apply exceptional presentation skills to provide White glove educational, live issue repro, and hand holding walk through video instruction based on Bing Shopping Campaigns to at least 10 clients and account managers.
• Created 5 knowledge base articles, attached user Ed resources to all relevant tickets, ensured clients understood and were able to take all steps necessary to resolve issues.
• Develop, optimize, and format product feeds, product-listing ads, campaigns, and perform account situational configuration to support account managers and clients.
• Design, implement, and manage a proactive reach-out program to significantly increase client revenue.
• Apply conflict resolution skills to quickly turn around dissatisfied customers, and resolve emerging issues in a timely manner.

Austin, Texas Area

• Communicated with and managed advisors through various channels including phone, chat, and email.
• Resolved escalated issues in a timely and professional manner to ensure prominent levels of customer satisfaction.
• Provided troubleshooting for content, product, and in-app purchase / billing issues.

Ft. Irwin, CA