Strategically assembled and led a diverse team of 10+ process engineers focused on process improvement initiatives within the Consumer and Business Banking Operations. Substantially contributes to enhancing the bottom line through cost savings efforts. Brings organization, efficiency, and a disciplined structure to business lines, inventory, and prioritizes projects based on value and risk, while maintaining transparent communications with business partners. • Delivered $25M+ (10%) in annualized savings through process discovery analysis and optimization. Expanded my team’s scope to continue to identify additional business opportunities across the broader Operations organization.• Implemented strategies that drastically reduced risk and improved operations efficiency by analyzing business needs, current processes, and thoroughly understanding the root cause of variation.• Spearheaded the exploration and implementation of new diagnostic tools, leveraging process mining (e.g., Celonis, Pega, etc.) and task mining to unlock additional areas of opportunities.

Selected for a newly established role to create and direct a new team of 28 direct/indirect employees tasked with forecasting loan inventory projections during the financial crisis. • Drove a comprehensive analysis of the operations, volume forecasts, trends, analytic framework of expectations to the business, and identified the appropriate level of resources needed to match volume. • Concepted the design of the forecast data mart that streamlined multiple systems of records to one and allowed for more robust analytics across the business, illustrated the flow of customers through the operational process, and pinpointed potential risk.• Led the transformation of data into strategic insights and partnered with senior leaders to make informed decisions within inventory forecasting and operational processes.• Defined consistent enterprise-wide measurement standards to identify risk to the portfolio. Analyzed and measured the sensitivity of the portfolio related to changes in the operations and business environment.

Promoted to develop and implement a new pricing strategy centered around a scientific and economic approach in understanding customer behavior. Explored alternate pricing positions and transformed the business’ pricing methodology from a rank-based approach to a strategic-based optimization approach. Worked closely with cross-functional business units and leaders to design and execute new pricing strategy across the Home Loans business. • Revamped all aspects of pricing strategy and achieved significant bottom-line impact of about 10-15 basis points and $50M.• Created new metrics quickly adopted as an integral piece of determining the demand elasticity of mortgage products and understanding competitor response.• Optimized analytics to determine business profitability drivers and recommended areas of opportunities. Enhanced the measurement capabilities and drove the analysis to understand the cost of business constraints such as channel pricing parity, product mix, guardrails, capacity, credit, etc.

Led the development of research and analytics that aligned the proprietary economic analysis with market perspective to support the bank’s balance sheet management capital commitment and risk management activities. Created a three-stage sector/industry-group level dividend discount model (DDM) that facilitated multiple scenario analysis. Designed asset allocation filter tools, including the S&P 500 ranking portfolio and the Shareholder Value-Add portfolio.

Forecasted existing portfolio and new business of consumer lending/deposit products division from a volume and spread perspective in the consolidated net interest income forecast. Performed net interest income sensitivity analysis and measurement used for interest rate risk management.

Refined functional finance skillset and managed the accuracy of a $45BN consolidated shareholders’ equity statement and supporting footnote detail reported in Bank of America’s regulatory filings and annual report.