Enhance operational efficiency by spearheading operations across three office/storage locations while ensuring logistics, fleet maintenance, and federal compliance. Cultivate a team of 25 recovery agents and technicians, manage two full-operation storage lots, and ensure peak performance across all departments through maintenance, training, and strategic deployment of field assets.Elevated Smokerise to Georgia's leading License Plate Recognition (LPR) provider under the Motorola Solutions Network; increased data collection from 350K to nearly 2M data points monthly by implementing an LPR program, which expedited asset recovery and minimized client losses across insurance, auto finance, and law enforcement sectors.Drove the company’s growth from $150K annual revenue to a top industry competitor with $3.5M by deploying cutting-edge management software that positioned Smokerise at the forefront of asset recovery.Executed client acquisition strategies, and expanded the client base by onboarding major financial institutions and credit unions across the nation, thereby boosting company profile and operational scope.Launched a lucrative partnership with a local locksmith which boosted revenue by $135K annually without incurring extra costs through strategic authorization of vehicle key production.Chair advisory boards including the Digital Recognition Network and Resolvion Vendor Advisory Board; shape industry best practices and lead summit planning for North American repossessors.Play a key role in various industry associations by influencing changes in sector regulations and standards; board member of Georgia Association of Licensed Repossession Agents and active participant in American Recovery Associations.Spearhead and develop a top-tier team of eight; ensure optimal operational workflow and timely processing of repossessed vehicles to meet stringent 24-hour turnaround times for banks.

Drove collaborative efforts to optimize service delivery across the board by engaging in quarterly discussions with AAA executives in Nashville, TN to align performance metrics and key indicators with corporate objectives. Coordinated nationwide vehicle transport logistics for premium brands such as Lexus and Land Rover; facilitated dealer trade services across the Hennessy and Nalley family of dealerships.Transformed service operations by reducing average wait times from nearly 58 minutes to 38 minutes through the implementation of a comprehensive end-to-end telematics system, route optimization, and expert driver training programs.Drove the expansion from 3 to over 23 trucks which transformed KAM Towing into a primary service provider for AAA Auto Club South and a key player in metro Atlanta’s dealer trade transport market.Managed a team of 50 employees while ensuring compliance with strict AAA standards and federal transportation laws through continuous education and adherence to best practices.Orchestrated the maintenance and service schedules for a fleet of 27 tow trucks and trailers in adherence to manufacturer recommendations and employed telematics alerts to ensure optimal operational efficiency.Increased client diversity by 15-20%, as well as improved employee recruitment and retention by introducing first-ever digital marketing and social media functions in alignment with the latest market needs.Boosted fleet efficiency and operational uptime by deploying maintenance protocols and optimized routing strategies.Introduced an eco-friendly idle regulation policy where trucks automatically shut off after 15 minutes of idling which reduced fuel consumption and operational costs.Progressed from Tow Truck Driver to General Manager, demonstrating quick career progression through exemplary leadership and operational management skills.