Responsible for the enablement of the Executive Leadership Team to understand and approve Research Programs and Initiatives under the direction of Dell Technologies CTO and CAIO with the singular goal of never missing a technology inflection point. Key responsibilities include overall program planning, collaboration for resource / capacity planning to achieve initiative goals, hosting and facilitating executive level briefings and council meetings, and project managing development and continuous improvement projects. Also responsible for the org-wide content management strategy.Technical Admin for Microsoft SharePoint Teams and Communication sites, Atlassian Jira and Confluence, Smartsheet, and Microsoft Power BI

Responsible to manage high-complexity and priority VxRail SW and HW programs on behalf of the VxRail extended Services team. (Global team of 55k employees) Programs were managed in Atlassian Jira or Planview using Waterfall or Agile methodologies. Technical Admin for Atlassian Jira and Confluence

Led team of Geo Leads in to maintain global consistency across procedures. Liaised with product engineering, support, services and our team to ensure that we were following best practices during health check and code version upgrade activities. Worked directly with service account managers to ensure customer requirements were being met. Completed several large scale, global projects and multiple new products introductions.- Complete turnaround of newly created product by liaising with engineering, support, and product support teams to reduce support escalation rates by 20% within 6 months.- Worked with local management teams to facilitate personnel ramp-up to take on 100% workload increase in 2 months.

Whilst still performing all duties of an Upgrade Engineer, also acted as Geo Lead for processes and procedures for multiple products. Delivered weekly "SCRUM" style huddles, assisted in training for new hires and up-skill training for existing engineers when new processes were introduced. - Developed process for newly assimilated product and provided training to system engineers for pilot phase and full roll-out.- Ensured the products met new process guidelines through major corporate merger.

Technical Engineer performing system health checks and upgrade readiness reviews, completing system upgrades on customer systems, and confirming minimal system impact, all remotely. - Piloted process to enhance technical knowledge of majority of engineers, offload administrative work to another department.- Consistent Top Performer on software upgrade and system check team.

Remotely accessing Backup Storage Arrays via Webex, or through other means to run command-line scripts to check system health. Constant communication with Array IT personnel. Scheduling upgrades via scheduling system.- Top Performing Engineer – Completed most system checks to schedule software code upgrades.- Developed Automation Tool to save global team several thousand man-hours per month, adopted by global software check and upgrade teams.

Assist customers with software questions and installation questions with Xactware software. Interfaced via chat, phone, and email.

Customer Care, Sales, and Technical Support Supervisor for one of the Nation’s Largest Wireless Internet Service Providers. Sent to InContact User Conference 2012 and 2013 due to technical aptitude and ability to share learned best practices.- Redesigned training curriculum to reduce class-time by33%- Implemented continuous education program

Customer Care, Sales, and Technical Support Supervisor for DirecTV, AT&T mobile, and U-Verse. Promoted soon after training, working through several internal certifications regarding training, and effective coaching.