• Influence and persuade business and IT to deliver solutions that meet project goals, offering benefits at the best cost• Effectively prioritize work load for project team• Provide consistent, relevant project status updates to important stakeholders• Complete Product Owner Acceptance Testing • Effectively transition project information, change management and training to business and Production Support• Provide elevation and post elevation support

• Hire and onboard talented, passionate crew• Lead and mentor staff of 8 crew members• Maximize staff performance through career development, motivation, and goal-setting • Coordinate and monitor test activities for quarterly and off-cycle retail releases• Coordinate elevation certification support for all retail web/wave releases• Efficiently resource all testing initiatives• Capture and report metrics in regards to production defect analysis and test coverage/quality• Enhance internal workflows by continuously observing, analyzing and identifying areas for improvement• Led reconfiguration of more than 60 pc’s within department’s test lab

• Led and mentored both peers and interns• Coordinated elevation support for quarterly and off-cycle retail releases• Provided both written and verbal feedback to Management Team on Test Analyst and Intern performance• Created test plans and led project level test meetings• Communicated project status information to appropriate internal clients• Enhanced internal workflows by continuously observing, analyzing and identifying areas for improvement

• Prepared and wrote test cases based on requirements and business workflows• Completed test case entry and provided daily metrics updates to Test Leads and management

• Responded to client inquiries on accounts• Processed transactions per client’s requests