Bryan Boyd Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

* Train and assist a 10-member team in automating and testing customer service products. Efforts have increased team engagement and testing coverage by 40%.* Develop technical documentation and requirements to guide Quality Assurance and Business Analysts in application testing and debugging. Efforts increased the testing knowledge base by 10%.* Define user-story requirements and develop an automation framework to test functionality and performance for our innovative customer service product. These actions fulfilled priority stakeholder milestones and increased resource allocation by 30%.* Analyze stakeholder needs and extend automation framework to support API regression testing. Efforts increased product coverage by 20% and reduced application failures by 30%.

Jacksonville, Florida Area

Pioneered Automation Framework to test application functionality and performance.Developed application testing scenarios reducing system failures by 40%.

Jacksonville, Florida, United States

* Perform market research, develop product curriculums, and produce written and video content to fulfill customer needs. * Manage a team of contracted workers to refine organizational branding and marketing graphics.* Initiate product, marketing, development, and sales efforts to understand and meet customer needs. Actions improved customer reach by 84% and engagement by 68%.* Nurture and prioritize the product backlog. Actions increased written, video, and website products by 40%.* Define marketing requirements to produce high-quality content for customers. Efforts increased social media engagement by 150% over a 3-month period.

Jacksonville, Florida Area

* Performed market research, identified requirements, designed, developed, and released 4 high-level Android Applications on the Google Play Store.* Gathered, prioritized, and integrated customer feedback into application functionality, leading to an 80% increase in customer satisfaction and 30% retention.* Developed several multi-platform Android and IOS applications using the Flutter framework to expand working knowledge of software development practices and methodologies.

Jacksonville, Florida Area

* Identified gaps in reporting coverage and designed semi-automated processes to improve data accuracy by 30% and production time by 70%.* Gathered key stakeholder requirements to produce departmental reports for accounting and divisional management. Reporting efforts increased projected revenue accuracy by 20% and client coverage by 40%.* Collaborated with the scheduling team to produce data reports tracking client contracts and housing coverage. Report increased customer engagement of scheduling and divisional management team by 25%.

550 Water St # 1343, Jacksonville, Fl 32202

• Developed PL/SQL scripts to migrate legacy data into a modern railroad reporting system. • Credited with managing and migrating 100% of the data scripts from SAP Crystal Reports in addition to validating 40% of the data inserted into the new database system.

5108 Norwood Ave, Jacksonville, Fl 32208

• Responsible for cash register operations, customer service, and merchandising plans• Provides assistance to customers and track store inventory• Maintains store signage and displays

4800 Deerwood Campus Pkwy, Jacksonville, Fl 32246

• Processed complex paper and electronic claims into a dedicated system• Utilized a combination of systems to process inquires and pending claim adjustments• Trained, evaluated and assisted coworkers in the completion of job duties• Created and maintained training documentation for coworkers to use in daily tasks

Bachelor Of Applied Science - Basc, Information Technology Project Management, Graduated

Graduation Date: Dec 18, 2018; Cum Laude Current GPA: 3.67

Life And Leadership Coaching, Life Coaching

Biblical Studies, Theology/Theological Studies

Grow With Google Scholarship Program, Android Developer

• The Grow with Google scholarship program is an annual partnership between Google and Udacity to select a limited number of applicants.

Associate Of Arts - Aa, Sophomore

-General Education Degree -GPA: 3.54