Creates, monitors, and ensures end-user identities adhere to IT security policy, procedures, and best practices.Partners with the business to promote security access, user accessibility, and business processes.Identify and analyze the system to remediate identified errors.Analyzes and prepares correspondence, graphs, charts, and reports using various software to ensure that the systems and Identities meet company standards.Consults with users to determine future specifications for automation.This analysis will help the company continue its mission with accuracy and reduce enablement times.Acts as the central point of contact for IAM (Identity Access Management) policy questions and updatesOversees the administration, documenting, and monitoring inventory control for all IAM systems to ensure they are running optimally to provide uninterrupted service.Responsible for the compilation and analysis of data for proper reporting and metrics to ensure the systems are running as designed.Creates, updates, implements, and maintains IAM procedures always analyzing the processes for better efficiency of service delivery.

Worked as a member of a project team on client engagements based on need.Completed tasks as assigned during client engagements to meet tight deadlines. Worked with different levels of management across the company and within a geographically disbursed team spread across multiple states and countries.

Information Security Manager, Identity and Access Mgmt., Platform Provisioning – Active DirectoryTeam Manager for Identity and Access Management’s – Active Directory Platform Provisioning Team, with 9 years of leadership experience.Monitored and adjusted staffing based on Line of Business needs to ensure SLA goals were met daily.Managed the provisioning team that provides active directory access and support for all of Wells Fargo’s Lines of Business.Experienced in working with different levels of management across the Enterprise.Experienced in working with a geographically disbursed team as our members are spread out across multiple states with in the US, as well as our EGS team members in India and the Philippines.

Information Security Manager, Enterprise Access Mgmt., Wholesale Access Controls (CIB)Team Manager for Enterprise Access Management’s – Wholesale Application Provisioning Team, with 7 years of leadership experience.Monitored and adjusted staffing based on Line of Business needs to ensure SLA goals are met daily.Managed the provisioning team that provides application access and support for Wholesale Banking’s nearly 400 plus applications. Supporting applications that use Active Directory authentication.I am experienced in working with different levels of management across the Enterprise.I'm also Experienced in working with a geographically disbursed team as our members are spread out across multiple states within the US, as well as our EGS team members in India and the Philippines. Participates and demonstrates processes in KPMG/Audit walkthroughs for the Wholesale Line of Business.Coordinated and participated along with the SMEs of the application onboarding team for both the P1 IES applications and the P2 EAM Centralization Effort applications.Created and maintained application documentation and procedures. Provided coaching and training to team analysts on new processes and procedures as applications on board.Point of contact for ART/IES application escalations after application onboarding.Assisted in troubleshooting problems, by providing 24x7 on-call support. Coordinates on-call support schedule.

Information Security Analyst 4/Team Lead, Enterprise Access Mgmt, Wholesale Access Controls (CIB)Team Leader for Enterprise Access Management’s – Wholesale Application Provisioning Team, with 12 years experience as an ISA.Monitored and adjusted staffing based on Line of Business needs to ensure SLA goals are met daily.Provisioned application access and support for Wholesale Banking’s nearly 247-plus applications. Supported applications that use Active Directory authentication.Experience in working with different levels of management across the Enterprise.Assisted in the creation and development of processes and documentation to assist the newly created Quality Assurance Team.Experienced in working with a geographically disbursed team as our members are spread out across multiple states within the US, as well as our EGS team members in India. Participated and demonstrated processes in KPMG/Audit walkthroughs for the Wholesale Line of Business.Member of application migration team.Created and maintained application documentation and procedures. Provided coaching and training to team analysts on new processes and procedures as applications on-board.I mentored a team associate for the 2016 program, which led to a new position on the team. Point of contact for IES application escalations after application on-boarding.Assisted in troubleshooting problems, by providing 24x7 on-call support. I also coordinated the on-call support schedule.

Monitored and reacted to the fraud in progress hotline.Investigated cases involving suspicious activity.Reported and filed Suspicious Activity Reports when appropriate.Assisted law enforcement in the apprehension of offenders.Assisted victims in the recovery of stolen funds.Detected and reported Identity Theft to ITAC.

Detected and investigated new account fraud.Prevented and mitigated non-credit loss.Located and assisted victims of Identity Theft.Assisted law enforcement agencies with suspect information.Tracked, analyzed, and investigated current fraud patterns.

Detected and investigated all types of credit card fraud.Prevented and mitigated credit loss.Tracked and analyzed fraud patterns.

Enforced North Carolina motor vehicle and criminal laws.Investigated criminal offenses.Detected and apprehended violators through preventive patrol.

Enforced North Carolina motor vehicle and criminal laws.Provided security for the University students and staff.Secured dormitories and classrooms.