Bryan Cespedes Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

▪ Contract position that will end in November 2024▪ Supported the Conference and Event Services team planning a 6,000 attendee conference▪ Managed the registration platform, ensuring data accuracy for attendees and corporations, and organizing the details and unique discount codes for 50+ special events▪ Organized a shared inbox fielding and responding to high volumes of attendee and exhibitor registration inquiries with accuracy and efficiency, providing the quickest response rate event organizers have experienced.▪ Coordinated onsite with venue staff and event leaders to ensure accuracy for catering, AV equipment, seating arrangements, and other logistical needs▪ Pulled and analyzed detailed reports for multiple departments within the organization, delivering insights on registration numbers, attendance trends, and logistical needs to support planning and decision-making.▪ Oversaw the procurement of essential conference materials, including badge holders, ribbons, staff badges, and lanyards, maintaining quality and branding standards.▪ Served as primary point of contact with travel agency ensuring accuracy for staff and VIP travel itineraries for meetings year-round

Chicago, Illinois, United States

▪ Facilitate between entertainment and servers to optimize patron experience▪ Greet patrons promptly and professionally while controlling the flow of guests▪ Mastery of knowledge of nightly run-of-show to properly calculate wait times and answer questions▪ Check ID’s and COVID-19 vaccination status, and maintain compliance with city COVID mandates▪ Welcome patrons, answer questions about the venue and magic history, and seat them▪ Ticket and product sales, answering phone calls, and preparing daily patron lists▪ Anticipate and respond to patrons needs and thank them as they leave the venue

Chicago, Illinois, United States

- Oversee the end to end migration of an accredited program (The Forsythe Entrepreneurial Center) to our agency including personnel, offices, and online courses- Streamline and modernize company processes by introducing new tools and programs such as transcription services and project management tools.- Identify potential risks and implement mitigation strategies to ensure project success.- Develop and launch a Standard Operating Procedure template to reform and improve record-keeping- Collaborate with C-suite to plan, design, and implement the company’s Intranet framework- Coordinate with complex schedules of leadership to optimize their time dedicated to a project- Manage multiple projects simultaneously, ranging in scope from small-scale initiatives to large-scale projects agency-wide.- Plan the renovation of an office space with all new furniture using a tight budget- Partner with construction project managers to organize safety protocols ensuring the safety of blind pedestrians who commonly walk around our building- Prioritize project tasks and follow up with stakeholders regularly and effectively to meet deadlines

Fairbanks, Alaska, United States

- Gathered information from remote Alaskan villages for research and projects such as internet access expansion and environmental hazard prevention- Assisted in facilitating conferences concerning indigenous Alaskan education and ongoing health hazards in remote Alaskan villages- Meticulously took notes for conferences and focus groups that our clients used for further research and data.- Compiled tutorials for multiple processes within the company and for clients- Coordinated the transfer of all company files to a new Google Shared Drive database.

Fairbanks, Alaska, United States

- 1 year of Hubspot experience- Process Developer/Marketing/Administration/Assistant to the Practice Manager- Scheduled 100+ new patients for a successful marketing campaign in the first 60 days on the job- Ran a COVID-compliant outreach event with 100+ guests in the height of the pandemic.- Created weekly newsletter and increased email open rate from 15% to 32% leading to more new patients- Meticulously logged interactions with over 600 new leads during tenure- Generated new patients by building online marketing funnels, donating masks to businesses in the community and forming relationships with them during COVID, and following up on leads.

Fairbanks, Alaska, United States

- Manage freight (including medical materials) sent to/from remote Alaskan villages - Provide quick and concise updates to customers and vendors - Trained in forklift operation - Trained in Hazardous Material identification, packaging, and air transportation

King Salmon, Alaska, United States

- Resident of Kulik Lodge- Base-to-Aircraft radio communication- Daily flight schedule implementation- Schedule coordination for the kitchen and housekeeping staff- Handled communication between our base and other destinations

Gainesville, Florida Area

- Customer Service for specialized and/or escalated customer issues- Meticulously documented and recorded all conversations with customers- New-hire training and mentorship- Mastery of product knowledge- Bilingual support

Gainesville, Florida

- Promoted to full-time status from an initial internship- Expedited issue resolution of customer and/or employee- Maintenance of 20,000+ policies nationwide- Data entry and processing

Tiger, Ga

- Trained in and administration of “Radical Hospitality”- Food Services cooking for 300+ guests - ServSafe inspection score of 100% - Safety & activities supervision of 300 teens each week (ropes, obstacle course, white water rafting, etc.)- Small group and large group facilitation

Bachelors In Religion, Religion/Religious Studies

Activities and Societies: Catholic Gators, Gator Marching Band

3 Years Of Coursework, Mechanical Engineering

Thermodynamics, Fluid Mechanics, Statics, Dynamics, Materials science, AutoCAD, Solidworks, Physics, Calculus, Differential Equations

High School

Activities and Societies: Civil Engineering Academy, Marching Band, Concert Band, Swim Team, Theatre, National Honors Society, Hispanic.