Bryan Cespedes Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• Contract position that will end in November 2024
• Supported the Conference and Event Services team planning a 6,000 attendee conference
• Managed the registration platform, ensuring data accuracy for attendees and corporations, and organizing the details and unique discount codes for 50+ special events
• Organized a shared inbox fielding and responding to high volumes of attendee and exhibitor registration inquiries with accuracy and efficiency, providing the quickest response rate event organizers have experienced.
• Coordinated onsite with venue staff and event leaders to ensure accuracy for catering, AV equipment, seating arrangements, and other logistical needs
• Pulled and analyzed detailed reports for multiple departments within the organization, delivering insights on registration numbers, attendance trends, and logistical needs to support planning and decision-making.

Chicago, Illinois, United States

• Facilitate between entertainment and servers to optimize patron experience
• Greet patrons promptly and professionally while controlling the flow of guests
• Mastery of knowledge of nightly run-of-show to properly calculate wait times and answer questions
• Check ID’s and COVID-19 vaccination status, and maintain compliance with city COVID mandates
• Welcome patrons, answer questions about the venue and magic history, and seat them
• Ticket and product sales, answering phone calls, and preparing daily patron lists

Chicago, Illinois, United States

- Oversee the end to end migration of an accredited program (The Forsythe Entrepreneurial Center) to our agency including personnel, offices, and online courses- Streamline and modernize company processes by introducing new tools and programs such as transcription services and project management tools.- Identify potential risks and implement mitigation.

Fairbanks, Alaska, United States

- Gathered information from remote Alaskan villages for research and projects such as internet access expansion and environmental hazard prevention- Assisted in facilitating conferences concerning indigenous Alaskan education and ongoing health hazards in remote Alaskan villages- Meticulously took notes for conferences and focus groups that our clients.

Fairbanks, Alaska, United States

- 1 year of Hubspot experience- Process Developer/Marketing/Administration/Assistant to the Practice Manager- Scheduled 100+ new patients for a successful marketing campaign in the first 60 days on the job- Ran a COVID-compliant outreach event with 100+ guests in the height of the pandemic.- Created weekly newsletter and increased email open rate from 15%.

Fairbanks, Alaska, United States

- Manage freight (including medical materials) sent to/from remote Alaskan villages - Provide quick and concise updates to customers and vendors - Trained in forklift operation - Trained in Hazardous Material identification, packaging, and air transportation

King Salmon, Alaska, United States

- Resident of Kulik Lodge- Base-to-Aircraft radio communication- Daily flight schedule implementation- Schedule coordination for the kitchen and housekeeping staff- Handled communication between our base and other destinations

Gainesville, Florida Area

- Customer Service for specialized and/or escalated customer issues- Meticulously documented and recorded all conversations with customers- New-hire training and mentorship- Mastery of product knowledge- Bilingual support

Gainesville, Florida

- Promoted to full-time status from an initial internship- Expedited issue resolution of customer and/or employee- Maintenance of 20,000+ policies nationwide- Data entry and processing

Tiger, GA

- Trained in and administration of “Radical Hospitality”- Food Services cooking for 300+ guests - ServSafe inspection score of 100% - Safety & activities supervision of 300 teens each week (ropes, obstacle course, white water rafting, etc.)- Small group and large group facilitation

Bachelors In Religion, Religion/Religious Studies

Activities and Societies: Catholic Gators, Gator Marching Band

3 Years Of Coursework, Mechanical Engineering

Thermodynamics, Fluid Mechanics, Statics, Dynamics, Materials science, AutoCAD, Solidworks, Physics, Calculus, Differential Equations

High School

Activities and Societies: Civil Engineering Academy, Marching Band, Concert Band, Swim Team, Theatre, National Honors Society, Hispanic.