Bryan Clem Email & Phone Number

- Lead and support an Agile team that consists of highly skilled Application Developers, Quality Assurance Analysts, and Business Systems Analysts in the building and delivery of new and compliance-driven product enhancements for our industries most complex states.- Partner closely with our Marketing, Product R&D, and Pricing teams to deliver high quality solutions and within set deadlines.- Frequently communicate project status, risks, problems, strategies, and other key performance metrics with Business and IT Senior Leadership, key project stakeholders, and sponsors using various reporting tools and data.- Support a culture built on Lean IT principles and practices, such as Problem Solving, Daily Stand-ups, Lean Leadership, and Voice of the Customer.- Develop and negotiate creative delivery and staffing solutions that meet the demands of our business customers.- Coach and develop others through career planning.

- Selected and completed a highly competitive 16 month management training program for future leaders - Managed up to 21 technically diverse employees and contractors at Progressive's IT Service Desk.- Partnered closely with 8 other IT Service Desk peer managers to support Progressive’s IT infrastructure and applications for multiple business units like Claims, Agency, Corporate, and IT. - Responsible for the management and career development for on-site resources, home based resources and remote resources.- Frequently involved in the hiring, selection, and evaluation of technical resources aimed to ensure our staffing met the growing needs of our business and customers.

Responsibilities include:• Owner of the processes and disciplines our organizations 11 IT teams & 1 offshore team follow to deliver auto and special lines rate revisions and product upgrades to our customers. • Act as the escalation point for business and IT for strategic technical decisions in Product Delivery• Work closely with Sr. Leadership in IT and Product R&D to develop, or improve, and implement processes that align with our business strategy• Lead, coach and mentor

Mayfield Village, Oh

Function as a Technical Solution Owner in the Product Service Management and Product Delivery platforms.Responsibilities include:- Working closely with project managers and business sponsors to provide solutions to business problems. - Working with business system analysts and design teams to develop requirements spanning multiple domain areas and identifying and engaging appropriate resources.- Communicating business and technical requirements with resources across multiple platforms including marketing, application development, enterprise technology groups, and management.- Preparing and presenting project documentation to architects, the technical resources and project sponsors.- Identifying and documenting measures of success for the deployed solution to insure appropriate validation of the solution can be assessed. - Serves as final reviewer and approver of high-level designs and approaches, and technical decisions for projects. - Accountable for the solution's technical integrity, system quality, and future maintainability.- Aiding in the career development of others through feedback, mentoring and coaching.

• Worked across multiple IT platforms, including desktop client, server, SAN, and DBA groups, to successfully complete multiple database migrations and database performance projects• Developed lean workflow process for • Created and presented CBA’s to business sponsors and assisted in work approval process• Scoped and managed work assignments for developers and QA• Independently completed more challenging programming work requests in C#.Net, SQL and SSIS• Researched and responded to Critical and High priority production issues

• Completed moderately difficult C#.Net , C++, COBOL and SQL development requests• Participated in college recruiting to promote Progressive career opportunities to new, young talents• Member of the production support on-call rotation• Created several web-based SQL query tools for customers and management

Mba, Management

Bachelor Of Business Administration (Bba), Management Information Systems

Bachelor Of Business Administration (Bba), Marketing