• Follow up with customers, provide information and close sales.• Provide premiere customer service by answering or redirecting inquiries.• Negotiate remotely or in person regarding sale.

• Consistently provided friendly guest service and heartfelt hospitality while demonstrating integrity and honesty while interacting with guests, team members, and managers.• Promptly and empathetically handled guest concerns and complaints, maintaining high standards of customer service during high-volume, fast-paced operations.• Reported to each shift on time and ready to work, providing back up support in multiple areas to ensure a smooth experience for patrons and staff.

• Provided technical assistance to customers on inbound tech support line including but not limited to issues with appliances from computers, printers, and fax machines.• Used remote access to perform troubleshooting for software issues and walked customers through step-by-step process for troubleshooting hardware issues.• Worked side-by-side with the campus professional to learn and hone my skillset.