Bryan Crawford Email & Phone Number

Plano, Texas, Us

Plano, Texas, Us

Improving is a technology management and consulting services firm deeply rooted in our commitment to establishing trust — not only with each other but with our clients, partners, communities, and others. We aspire to do this through creating transparency, delivering results, continuously improving, clarifying expectations, and keeping our commitments.

Responsible for the overall client development and operations of a startup IT consulting firm that generated over 15 million dollars in revenue. Responsible for maintaining and growing client relationships while leading multiple teams of developers who develop .NET applications, BI Analytics and BI Development. Report directly to the CEO and help create and develop internal infrastructure and Business Development to enhance current clients relationships along with acquiring new ones. Used Agile and Waterfall Methodologies on all projects and staffed up to 70 technical professionals.Key Accomplishments:- Revenue growth from 1.5 million from 8 FTE to over 20 million in 2.5 years by adding 15 new project teams that total close to 70 FTE who developed Microsoft Stack .NET Applications, Business Intelligence, Data Analytics, UX/UI, QA using both team model and individual model approach.- Developed startup infrastructure from policies and procedures, maintaining and building new relationships and business for software development applications and Business Intelligence products related to Microsoft Stack related Azure products like .NET applications both on Prem. and Cloud, MS SQL, SSRS, SSAS Data Modeling, PowerBI, Qlikview, Tableau, HTML, CSS, Angular JS.- Accurate and profitable RFP’s, SOW, MSA, billing, pricing, which has provided year over year growth in revenue and long term business.- Acquiring new business opportunities by deepening current relationships, providing quality products and responsible for new business opportunities using different CRM tools.- Low Attrition because of my hands on approach working directly with the technical team and business to write clear and precise requirements and would use Agile and Waterfall Methodologies to deliver progress each Sprint.

Charlotte, Nc, Us

Managed 300 Personal Bankers, 15 Managers and 2 Business Support Leads in a call center environment. Executed marketing campaigns to drive $3M+ in Checking/Savings Account and Credit Product sales. Monitored performance analytics and enforced goal accountability at the site level. Identified sales performance patterns through gap analysis, strategic report audits and measuring call effectiveness. As a Hiring Manager, supervised on-boarding and ensured the full training program was delivered to all Front Line and Management roles. Monitored industry trends and maintained knowledge of bank policies and programs and financial/accounting practices.Key Accomplishments:Recognized as one of the Top 5 sites In the Dallas Ft.Worth Market out of over 200 locations]for 3 years in the areas of Operations, Customer Service and Sales Excellence.Employed the Six Sigma process to improve the Customer Experience score to 400+ base points in an 18-month period.On-boarded and developed 200+ Front Line associates and 12 Managers in a 3-year period, which reduced attrition by 90% , the lowest in the site’s history.

Charlotte, Nc, Us

Managed 6-15 banking centers in the Dallas/Ft. Worth market and reported to the Regional Operational Manager. Coached and trained Administration employees to execute required daily tasks and optimize sales. Monitored location expenditures, progress reports and sales and adjusted operations when necessary to maintain profitability and meet benchmarks. Conducted semi-monthly Banking Center Reviews to measure the performance of Branch Managers, Assistant Branch Managers and Personal Bankers. Coached employees following performance improvement plans.Key Accomplishments:Restructured performance measurement program to include Corrective Action Plans in order to reverse negative performance trends. Reduced the number of CAPs by 60% in 3 years.Achieved combined annual sales revenue of 156 Million across branch locations.

Charlotte, Nc, Us

In a set of progressively responsible positions, managed 2 Branch Locations in Corinth and Las Colinas, which included 15 tellers, 6 Personal Bankers, 1 Small Business Specialist and 2 Assistant Managers. Conducted skills assessments and performance reviews and delivered developmental feedback. Coached employees and sales force. Reviewed individual written performance goals and monitored progress. Used consultative sales approach to assess customer goals and package needs-based offers. Maintained working knowledge of all products and services offered by Bank of America, as well as the bank mission, policies and procedures, security measures, organizational structure and programs. Facilitated weekly employee meetings and sales clinics to secure employee buy-in or banking center performance goals. Ensured centers stayed locally and federally compliant. Collaborated with management to develop a business plan. Filled in for Personal Bankers and Managers during employee absences.Key Accomplishments:Exceeded the 1.6 million sales goal over 150% in both 2005 & 2006Promoted 4 Assistant Managers to Branch Managers, 6 Personal Bankers to Assistant Managers, and over 11 Tellers to Teller Managers in other Branches within the Dallas/Ft. Worth Market.

Business, Management, Marketing, And Related Support Services

Business And Public Policy Certificate, Business, Management, Marketing, And Related Support Services