Bryan Crow Email & Phone Number

United States

Des Moines, Iowa, United States

West Des Moines, Iowa

Team Lead

West Des Moines, Iowa

• Lead technical and operational design and documentation for system implementation engagements.• Gather requirements for new site builds, determine what may be missing, and provide client with feedback on what is outstanding. Identify risks and provide alternatives or solutions.• Guide clients through sales transition, system design and change process cycles.• Review and provide guidance and approval to team and clients on complex client requests and on daily technical problem solving issues.• Responsible for User Acceptance Testing during Implementation.• Assist in development and coaching on knowledge and skill gaps.• Review processes and habits of the team to ensure best practices are followed. • Support leadership on complex client requests, escalations and opportunities. • Identify, analyze, and mitigate risk for both internal and external clients. • Review and prioritize work queue and support leadership with resource recommendations.

West Des Moines, Iowa

• Manage benefit administration for large and complex clients.• Accountable for accurate and timely system configuration.• Collect and document client requirements for system requests, fixes and enhancements.• Support client implementations by tracking deliverables, executing user acceptance testing and training clients on system processes.• Provide outstanding customer service by responding to client requests in a timely manner.• Manage the workflow for incoming client inquiries.• Complete ongoing enhancements, year-end projects and annual enrollment projects by partnering with cross-functional teams.• Complete detailed research, root cause analysis and impact analysis

West Des Moines, Iowa

• Manage benefit administration for large and complex clients.• Accountable for accurate and timely system configuration.• Collect and document client requirements for system requests, fixes and enhancements.• Support client implementations by tracking deliverables, executing user acceptance testing and training clients on system processes.• Provide outstanding customer service by responding to client requests in a timely manner.• Manage the workflow for incoming client inquiries.• Complete ongoing enhancements, year-end projects and annual enrollment projects by partnering with cross-functional teams.• Complete detailed research, root cause analysis and impact analysis

West Des Moines, Ia

• Performed the daily benefits administration for five clients.• Worked closely with the client's staff to respond to benefit related inquiries and questions.• Proactively worked with client or project teams to create and monitor processing schedules.• Performed special projects as deemed necessary by the Client Services Manager.• Ensured automated processes executed on expected schedule and that output was verified and delivered to the recipient in a timely manner.• Performed preliminary analysis and identification of root cause of issues reported by the client or its vendors.• Assisted in testing new and revised client applications during Annual Enrollment and reached out to clients and vendors to communicate issues.• Facilitated resolution of issues reported by client related to any aspect of the employees benefits.• Completed timely resolution of carrier requests and issues.

West Des Moines, Ia

• Filed claims to the Department of Housing and Urban Development.• Worked weekly reports to determine status of loans. Tracked loan portfolios for title packages and title approvals.• Work effectively with the Department of Housing and Urban Development and contacted attorney offices to obtain information, review correspondence, research, resolve issues, and provide timely responses.• Document, research, and resolve title issues and title rejections.• Pay bills to clear title issues in accordance with proper guidelines.• Research, compile data, analyze problems, and recommend solutions.