Bryan Crow Email & Phone Number

United States

Des Moines, Iowa, United States

West Des Moines, Iowa

Team Lead

West Des Moines, Iowa

• Lead technical and operational design and documentation for system implementation engagements.
• Gather requirements for new site builds, determine what may be missing, and provide client with feedback on what is outstanding. Identify risks and provide alternatives or solutions.
• Guide clients through sales transition, system design and change process cycles.
• Review and provide guidance and approval to team and clients on complex client requests and on daily technical problem solving issues.
• Responsible for User Acceptance Testing during Implementation.
• Assist in development and coaching on knowledge and skill gaps.

West Des Moines, Iowa

• Manage benefit administration for large and complex clients.
• Accountable for accurate and timely system configuration.
• Collect and document client requirements for system requests, fixes and enhancements.
• Support client implementations by tracking deliverables, executing user acceptance testing and training clients on system processes.
• Provide outstanding customer service by responding to client requests in a timely manner.
• Manage the workflow for incoming client inquiries.

West Des Moines, Iowa

• Manage benefit administration for large and complex clients.
• Accountable for accurate and timely system configuration.
• Collect and document client requirements for system requests, fixes and enhancements.
• Support client implementations by tracking deliverables, executing user acceptance testing and training clients on system processes.
• Provide outstanding customer service by responding to client requests in a timely manner.
• Manage the workflow for incoming client inquiries.

West Des Moines, IA

• Performed the daily benefits administration for five clients.
• Worked closely with the client's staff to respond to benefit related inquiries and questions.
• Proactively worked with client or project teams to create and monitor processing schedules.
• Performed special projects as deemed necessary by the Client Services Manager.
• Ensured automated processes executed on expected schedule and that output was verified and delivered to the recipient in a timely manner.
• Performed preliminary analysis and identification of root cause of issues reported by the client or its vendors.

West Des Moines, IA

• Filed claims to the Department of Housing and Urban Development.
• Worked weekly reports to determine status of loans. Tracked loan portfolios for title packages and title approvals.
• Work effectively with the Department of Housing and Urban Development and contacted attorney offices to obtain information, review correspondence, research, resolve issues, and provide timely responses.
• Document, research, and resolve title issues and title rejections.
• Pay bills to clear title issues in accordance with proper guidelines.
• Research, compile data, analyze problems, and recommend solutions.