Bryan Dias Email & Phone Number

ITIL Service Operations, Service delivery & Project Management certified professional with 12+ years of experience in Service Industry.Currently as a Service Management Lead, my role Involves leading a team of Incident, problem, change managers.Chairing Conference calls for Major incidents andprovide an update to the management and Stake holdersProvide highest quality of services to the clients and make sure that SLA targets are met.Strategic planning, process design, processimprovements. Provide inputs to the various SMC teams of the best practices in the industry Day 2 Day responsibilities combine Generatingreports, updating the management with day to dayactivities and provide feed back. Provide Weekly updates to Management. Chairing the CAB, daily availability, RCA meetings from change and problem management teams.Specialties: -Exceptional customer-facing skills-How to provide Feedback,-Communication and Conflict Resolution-Power of one -Critical Incident Management, Managing MultiplePriority Incidents, In-depth knowledge of escalation procedures, SLA and other disciplines related to service delivery- Operational ability in a diverse - large-scale environment- Project management- Expertise in people management and leadership- Ability to manage and prioritize tasks efficiently- Solid resource planning and problem-solving skills- ITIL4 framework

Listed skills include Itil V3 Foundations Certified, Itil Intermediate Operations Support And Analysis, Iso 27001, Itil, and 4 others.