Bryan D. Email & Phone Number

California, United States

Seattle, WA, US

- Managing customers in the Healthcare and Life Sciences (HLS) sector; totaling ~$6.6M in AOV.- Build relationships at all levels, from individual contributors to IT and business leadership, to drive impactful decision-making and execution and accelerate the value derived from Tableau investments.

Seattle, WA, US

• Cultivate and sustain robust rapport with critical customers as a Technical Trusted Advisor overseeing a portfolio of 6-8 Major Enterprise Accounts with a combined ARR of $5M+
• Deliver valuable insights and recommendations regarding customers' Tableau Server Production environments by conducting bi-annual deployment reviews by utilizing customized Tableau dashboards.
• Employ continuous and comprehensive troubleshooting and debugging techniques to proactively prevent technical support cases, resulting in expedited issue resolution.
• Establish and nurture solid collaborative relationships with Sales, Engineering, and Product Management teams.
• Identify lucrative revenue opportunities, collaborating with the account team to propose paid services, licenses, training, and additional Tableau products to fulfill present requirements and facilitate future growth.
• Prioritize customer success by advocating for feature requests, participating in roadmap discussions, mitigating bugs, and conducting user engagement sessions.

Santa Clara, California, US

• Organize with 17 healthcare center customers to discover business needs and pain points that can be solved with company SaaS product application (iQueue for Infusion Centers), while interacting with various EHRs.
• Manage a portfolio of 17 customers representing a total of over $1M in ARR.
• Lead check-in calls, product demonstrations, and user trainings to increase customer retention and usage.
• Build and implement unique product solutions and deliverables that reduce patient wait times by over 20% and increase volumes by more than 30%.
• Drive operational success and generate positive ROI value for B2B customers by strategically leveraging machine learning, data science, and predictive analytics tools within product application.
• Develop custom analyses and dashboards with Tableau and Excel from electronic health record data to provide insight into various operational, process improvement outcomes after implementation of iQueue for stakeholders.

Kansas City, Missouri, US

• Configure and implement many various medical laboratory devices (MDI) and bedside medical devices (BMDI) across multiple projects to ensure client satisfaction across the commercial and federal client (VA/DoD) space..
• Collaborate with clients’ key stakeholders across multiple teams, including nursing, IT, clinical engineering, and executive leadership to develop project timelines, determine best practices, and measure value on.
• Create client-facing and internal documentation which organizes timelines, scope, and progress of project implementations.
• Identify, document, troubleshoot, and resolve issues and risks that would impact project cost and timeline
• Perform and execute multiple connectivity and parameter testing events to ensure successful implementation of products and client satisfaction.
• Successfully communicate complex technical information to non-technical audiences to ensure smooth facilitation of project implementation.

Kansas City, Missouri, US

Dallas, Texas, US

• Shadowed various Epic analyst teams within different Epic modules such as OpTime/Anesthesia, Revenue Cycle Management, Ambulatory/HOD, Beacon, and ASAP, while learning their respective clinical workflows
• Learned about BaylorScott&White Health’s plan-build-run model and strategy for data migration
• Gained exposure to Integrated Testing, End User Epic Training, Procedure/Provider ID Mapping and project management
• Attended operational meetings such as weekly module build huddles, and Go-Live content review sessions with team leads and managers

Houston, Texas, US

• Developed and wrote research reports with MS word.
• Studied the effects of methyl-erythritol phosphate pathway inhibition using fosmidomycin to create a smarter herbicide screen.
• Studied the effects of agar and lipopolysaccharide concentration on Myxococcus xanthus cell growth rate.
• Studied kin-discrimination mechanisms and merger behavior in Myxococcus xanthus.
• Performed basic lab-work, such as pipetting, analyzing test results with MS Excel, GIMP, R-Studio, and autoclaving.

• Successfully improved student participation in the classroom through integration of creative role-playing exercises.
• Taught math, reading, writing, and science to upcoming intermediate school students.
• Modified the general education curriculum for students based upon a variety of instructional techniques and technologies.
• Graded work using Engrade and recorded in MS Excel.

Postgraduate Degree, Artificial Intelligence And Machine Learning: Business Applications

Professional Education Course, Artificial Intelligence And Data Science For Leaders

Professional Certificate, Artificial Intelligence: Business Strategies And Applications

Inclusive Product Management Accelerator Program, The Product Management Center At Uw

Education record

Professional Certificate, Health Informatics And Health Information Technology

Bachelor'S Degree, Biology/Biological Sciences With A Minor In Medicine And Society