Bryan Dodd Email & Phone Number

Jacksonville, Florida, United States

Self-publishing short stories and novels. Proof-reading and copy-editing for authors.

Administrator responsible for running the predictive dialer and managing the phone system and network.Setup and tested phone system, assigning 800 numbers, user access, extensions, and relevant software.; Generated call center management reports and charts for internal and external use.Set up and monitored specific outbound dialing campaigns for different teams of agents.Received certificates for successfully completing 80 hours of training in Aspect Software courses. Helped set up and troubleshoot an entirely new phone system, including a new predictive dialer.

Provided free insurance quotes for Home, Auto, and Umbrella policies, explained policy benefits, answered any insurance questions, and determined eligibility. Completed extra training to earn authority to take premiums over the phone and also to fully underwrite issued / bound policies. Bonuses from sales.; Completed required intensive training program, as a trainee, with the highest score in the class.Passed Oklahoma State Resident Producer Property & Casualty license exam on first attempt.Near perfect scores on all monitored calls, well above requirements and agent averages.2 Merit pay increases from completing underwriting authority training for Home and for Auto..

Front line supervisor of 1 to 2 teams of up to 16 Loan Counselors and also groups of skip tracers.Responsible for managing call volume levels, daily collection operations, and reporting of daily activities.Workforce Management including scheduling and coordinating team activities and resources.; Coached staff in negotiation and collection skills to improve productivity and effectiveness.Took escalation calls from agents with abusive customers or accounts needing special research.After assuming night time dialer functions, Collections Dept. earned bonuses 14 months in a row.Routine Call Monitoring and scoring of agents calls, for quality assurance and legal purposes.

Completed purchase orders and make price changes and signage. Managed inventory counts and volumes while also serving as a Sales Associate and customer service in a retail environment.