Bryan Dodd Email & Phone Number

Jacksonville, Florida, United States

Self-publishing short stories and novels. Proof-reading and copy-editing for authors.

Administrator responsible for running the predictive dialer and managing the phone system and network.Setup and tested phone system, assigning 800 numbers, user access, extensions, and relevant software.; Generated call center management reports and charts for internal and external use.Set up and monitored specific outbound dialing campaigns for different.

Provided free insurance quotes for Home, Auto, and Umbrella policies, explained policy benefits, answered any insurance questions, and determined eligibility. Completed extra training to earn authority to take premiums over the phone and also to fully underwrite issued / bound policies. Bonuses from sales.; Completed required intensive training program, as.

Front line supervisor of 1 to 2 teams of up to 16 Loan Counselors and also groups of skip tracers.Responsible for managing call volume levels, daily collection operations, and reporting of daily activities.Workforce Management including scheduling and coordinating team activities and resources.; Coached staff in negotiation and collection skills to improve.

Completed purchase orders and make price changes and signage. Managed inventory counts and volumes while also serving as a Sales Associate and customer service in a retail environment.