Bryan Duque Email & Phone Number

Washington, DC, US

Anne Arundel County, Maryland, United States

• Efficiently managed 10+ incoming support tickets daily utilizing zendesk, ensuring timely responses and effective resolutionof technical issues.
• Responded to support requests from end-users, providing step-by-step troubleshooting guidance to resolve technicalchallenges and enhance customer satisfaction.
• Leveraged AWS cloud technologies to deploy, configure and manage applications in a scalable and secure environment,enhancing system performance and uptime.
• Applied Linux skills to manage systems, troubleshoot issues and configure servers, contributing to stable and efficient IToperations.
• Installed, configured and maintained MongoDB clusters, troubleshooting common database issues and improving databasereliability and performance.
• Used expertise in Linux, AWS, and MongoDb to diagnose complex technical problems and implement solutions that improveoperational efficiency.

Creech AFB

• Managed aircraft scheduling and movement for the largest unmanned aerial vehicle(UAV) systems base, overseeing 15+daily flights across three major command wings and 30 units.
• Supervised and mentored a team of 5 personnel, providing guidance and support to ensure smooth daily operations andmission readiness.
• Coordinated 4 major exercises, ensuring seamless mission planning, airspace acquisition, and effective management ofairspace restrictions for daily weapons deployments.
• Proficient in Excel, creating detailed daily schedule spreadsheets to optimize operations and streamline aircraft movementsacross multiple units.
• Developed and delivered PowerPoint presentations to communicate approved airspace restrictions and flight schedules,enhancing clarity and coordination among teams.
• Ensured precise and timely airspace allocation, supporting critical ISR(intelligence, surveillance, and reconnaissance)missions and operational success.

• Operated MQ-9 Reaper sensor systems to conduct over 300 combat missions, accumulating over 1,500 hours of flight timeand providing critical intelligence, surveillance, and reconnaissance (ISR) data for mission planning.
• Utilized electro-optical, infrared, low-light cameras, and laser-range designators to capture high-resolution imagery andtarget data, supporting precision strike operations.
• Advanced Mission Qualified, collaborated on experimental aircraft hardware/software to enhance sensor performance andmission effectiveness.
• Executed high-stakes combat missions with precision, significantly improving payload effectiveness and contributing tooperations success.
• Employed advanced software tools for data analysis and mission reporting, streamlining workflows and aiding indata-driven decision-making.
• Supervised and mentored a team of 11 personnel, ensuring mission readiness and operational efficiency.

- Collaborated with team members to complete tasks efficiently and accurately.- Safely and swiftly loaded and unloaded trucks, using pallet jacks and other equipment.- Sorted and organized merchandise in preparation for shipment.- Operated forklifts and pallet jacks to transport shipments and equipment within the warehouse.- Certified forklift operator.

- Delivered excellent customer service by assisting customers with inquiries, processing transactions, and resolving issues promptly and professionally.- Accurately handled cash, credit, and debit transactions, ensuring balanced registers and minimizing errors.- Maintained a clean, organized checkout area to create a welcoming and efficient shopping.