Bryan Durden Email & Phone Number

Clackamas, Or, Us

Denver, Colorado, United States

Coached the team on effective upselling and cross-selling methods. Completed all daily tasks and special assignments with an efficient and quality-driven approach. Assigned work to team members based on company needs, personal strengths and job knowledge. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Planned budgets and authorized payments and merchandise returns. Reported to the store manager regarding all store and staff issues.Trained and developed new associates on POS system and key sales tactics. Implemented a new ordering process and identified poor work habits to improve process effectiveness. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter. Processed all outgoing shipments. Received all incoming merchandise cross referencing invoices and packing slips to ensure inventory and pricing matched. Shared best practices for sales and customer service with other team members to help improve the store's efficiency .Communicated clear expectations and goals to each team member. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture. Worked to implement the proper division of responsibilities. Actively pursued personal learning and development opportunities.

Albuquerque, New Mexico Area

Extremely customer service orientated. Suggested accessories and complementary purchases. Provided repeat customers with exceptional care and attention. Responded to customer concerns with friendly and knowledgeable service. Alerted customers to upcoming sales events and promotions. Handled all customer relations issues in a gracious manner and in accordance with company policies. Educated customers about the brand to incite excitement about the company’s mission and values. Shared best practices for sales and customer service with other team members to help improve the store’s efficiency. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Mentored new sales associates to contribute to the store's positive culture. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Communicated clear expectations and goals to each team member. Determined customer needs by asking relevant questions and listening actively to the responses. Consistently hit sales monthly sales goals. Was personally responsible for 35% of yearly sales.

Albuquerque, New Mexico Area

Worked early hours prepping the coffee shop and maintaining the bar before public serving hours. Took custom orders, at a quick rate, while creating a variety of memorized beverages based on the sales menu. Organized drinks based on order of client demand while simultaneously managing payments and working the cash register and headset. Kept a detailed inventory as well as the responsibility of stocking and restocking Starbucks merchandise. Built tasteful displays for specials and holiday offers. Worked in a friendly and peppy manner with coworkers and customers alike. Memorized recipes for specialty coffee beverages and seasonal offerings. Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations. Prioritized drink requests while managing interruptions .Developed and demonstrated skillful and creative latte art to engage customers. Constantly expanded personal knowledge of coffee styles and varieties. Engendered customer loyalty by remembering personal preferences and allergy information.

Albuquerque, New Mexico Area

Individually operated 6 branches of retail stores spanning across Albuquerque.Maintained professional store appearance in each location by performing numerous janitorial duties, building displays, and greeting customers as a receptionist. Sold merchandise to customers based on customers interest and explained details regarding inquiries about the products. Organized and stocked/ restocked all Enterprise merchandise, as well as kept a detailed inventory. Managed phones, customer services and the cash registers for each branch. Maintained security of premises, communicating with potentially difficult or dangerous individuals in a professional and social manner, ensuring lawful abidance.