Achieves and consistently exceeds annual sales targets by 7%.Developed and implemented strategic account plans to drive revenue growth.Cultivate relationships with key stakeholders to understand their business needs.Negotiate contracts and pricing agreements to maximize profitability.Conducted product demonstrations and presentations to showcase solutions.Collaborated with cross-functional teams to deliver a delightful customer experience.

Developed strong relationships with customers and prospects to facilitate open discussions of needs and how Northern Tool products would best fit specific applications.Prepared and delivered timely proposals; booked business for delivered quotes.Investigated and efficiently resolved customer questions and challenges both empathetically and professionally.Effectively managed a high volume of inbound and outbound customer calls.Supported peers through knowledge transfer and the direct support of the help desk line.Developed and continually refined knowledge of Northern Tool’s products and services to meet customer’s needs confidentially and creatively within the scope of product offerings.Consistently exceeded both monthly and quarterly margin, membership, and warranty goals.

Managed inventory levels to minimize stockout and reduce excess inventory.Ensured compliance with company policies and procedures, including visual merchandise standards.Led a team of associates to deliver excellent service and meet all KPIs.Analyzed data to identify trends and opportunities for improvement.