Manager, Student Financial Services
Current- Independently manage a portfolio of continuing students through the financial process.
- Answer student questions and anticipate financial concerns in a manner that is customer focused. Where necessary, counsel students to ensure financial obligations are honored
- Inform and advise students and parents regarding eligibility and responsibilities of financial aid programs; interpret and explain policies, application procedures and availability of funding from various sources
- Review balance and out of pocket alternative options for student. Assist student with steps to set up payment plan of out-of-pocket balance.
- Review and evaluate required documentation and package awards in accordance with established guidelines; interpret and apply Federal, State, and Institutional regulations to determine and certify student eligibility
- Provides assistance in collections and communications regarding student accounts.