Manager, Student Financial Services
Current• Independently manage a portfolio of continuing students through the financial process.• Answer student questions and anticipate financial concerns in a manner that is customer focused. Where necessary, counsel students to ensure financial obligations are honored• Inform and advise students and parents regarding eligibility and responsibilities of financial aid programs; interpret and explain policies, application procedures and availability of funding from various sources• Review balance and out of pocket alternative options for student. Assist student with steps to set up payment plan of out-of-pocket balance.• Review and evaluate required documentation and package awards in accordance with established guidelines; interpret and apply Federal, State, and Institutional regulations to determine and certify student eligibility• Provides assistance in collections and communications regarding student accounts.• Counsels students on resolving debt incurred and answers questions about their account• Responds to student in regard to student stipends• Keep students informed of their financial aid file and refund status.• Run periodic reports prior to and during the term to determine which students have not completed their financial aid file; contact all students with an incomplete file• Checks NSLDS (National Student Loan Data System) and COD (Common Origination and Disbursement) to determine students who previously attended college• Inform and advice students regarding VA benefit eligibility, explain policies and discuss required documentation for certification.• Work with other departments on all continuing students who have not completed their financial aid file; contact all students who have not applied for financial aid, have incomplete files, and or have gaps between financial aid and total costs