Bryan Goble Email & Phone Number

Woodall Rodgers

• Leverage automation tools and data to dial in the best mix of human and cyber-related results
• Provide tier 1 technical support for the Hexagon suite of custom Geographic Information (GIS) and Outage Management Systems (OMS) applications and data capture for streamlining labor performance
• Data capture, building statistical models, and analysis for high-value cost-saving decision-making
• Liaison for Measurement and other InService users to address software code changes, deployments, UAT testing (qTest) for software upgrades, and SmartGrid-related activities with DMS Support
• Working with technology assets to quickly resolve network instability with real-time testing and validations
• Timely resolution of work requests within Oracle CC&B & RightNow CX to ensure Oncor meets time requirements and remains within specified metrics

Dallas/Fort Worth Area

• Assisted in supervising an organization that operates mobile computing to ensure timely completion of all service orders to comply with Company and governmental guidelines for Metro Measurement Services.
• Monitored the operation and maintenance of Company vehicles, equipment, and building maintenance.
• Created schedules with Microsoft Excel for employees that fit their skills and job knowledge (contributed to lower overtime, accidents, and injuries)
• Supervised training related to company policies, safety rules, job skills, and employee comprehension. Shared job-related experiences and knowledge in support of employee growth and development.
• Completed service orders promptly to provide a superior customer experience
• Updated customer accounts with vital information to ensure accurate meter readings and the safety of the meter readers

Dallas/Fort Worth Area

• Worked safely disconnecting/reconnecting meters and services with various voltages up to and including 240 volts
• Performed safety meetings for the group
• Operated a company vehicle with no accidents or lost time injuries
• Handled call out in adverse weather conditions
• Dealt with irate customers in stressful circumstances with integrity and professionalism
• Properly used all P.P.E. at all times for safety (i.e. gloves, hardhat, voltmeter, uniforms, eye protection)

Dallas/Fort Worth Area

• Accurately reading electric and gas meters in a timely and safe manner
• Attended and conducted safety meetings
• Assisted co-workers with providing accurate and timely route completion
• Volunteered for extra assignments as needed
• Operated a company vehicle with no accidents or injuries in all weather conditions

Bachelor Of Applied Arts And Sciences, Business/Commerce, General, Cum Laude

Activities and Societies: The National Society of Leadership and Success

Associate Of Arts (A.A.), General Studies