Bryan Goble Email & Phone Number

Woodall Rodgers

• Leverage automation tools and data to dial in the best mix of human and cyber-related results • Provide tier 1 technical support for the Hexagon suite of custom Geographic Information (GIS) and Outage Management Systems (OMS) applications and data capture for streamlining labor performance• Data capture, building statistical models, and analysis for high-value cost-saving decision-making • Liaison for Measurement and other InService users to address software code changes, deployments, UAT testing (qTest) for software upgrades, and SmartGrid-related activities with DMS Support • Working with technology assets to quickly resolve network instability with real-time testing and validations • Timely resolution of work requests within Oracle CC&B & RightNow CX to ensure Oncor meets time requirements and remains within specified metrics• Provide on-the-job training for new employees and assist leadership with onboarding within Measurement Services• Maintain knowledge of new market-related protocols and requirements required by the PUCT and ERCOT• Support a fleet of wireless modems, firmware, and new cutting-edge peripheral hardware used in the field

Dallas/Fort Worth Area

• Assisted in supervising an organization that operates mobile computing to ensure timely completion of all service orders to comply with Company and governmental guidelines for Metro Measurement Services.• Monitored the operation and maintenance of Company vehicles, equipment, and building maintenance.• Created schedules with Microsoft Excel for employees that fit their skills and job knowledge (contributed to lower overtime, accidents, and injuries) • Supervised training related to company policies, safety rules, job skills, and employee comprehension. Shared job-related experiences and knowledge in support of employee growth and development.• Completed service orders promptly to provide a superior customer experience• Updated customer accounts with vital information to ensure accurate meter readings and the safety of the meter readers• Supported the development, implementation, and achievement of short and long-term strategies for Measurement services for Metro Meter Reading to achieve goals and objectives.• Supported compliance with Company policies, procedures, and practices consistent with Public Utility Commission (PUC) and Market Rules along with Company regulatory requirements and safety practices.• Used Meter Pro for training new hires, AMS employees and full-time employees• Ensured supplies, uniforms, and new equipment were ordered as needed.• Worked closely with internal stakeholders to reroute meters in the appropriate sequence, streamlining processes• Dispatched events in INet to employees to meet company metrics• Process payroll and vacation using ePeople• Reconcile recipes for credit card purchases

Dallas/Fort Worth Area

• Worked safely disconnecting/reconnecting meters and services with various voltages up to and including 240 volts• Performed safety meetings for the group• Operated a company vehicle with no accidents or lost time injuries• Handled call out in adverse weather conditions• Dealt with irate customers in stressful circumstances with integrity and professionalism• Properly used all P.P.E. at all times for safety (i.e. gloves, hardhat, voltmeter, uniforms, eye protection)• Identified possible hazardous conditions and worked with the dispatch group to ensure a safe work environment• Assisted fellow employees with job knowledge and experience• Recognizing and documented diversion of electrical service

Dallas/Fort Worth Area

• Accurately reading electric and gas meters in a timely and safe manner• Attended and conducted safety meetings• Assisted co-workers with providing accurate and timely route completion• Volunteered for extra assignments as needed• Operated a company vehicle with no accidents or injuries in all weather conditions

Bachelor Of Applied Arts And Sciences, Business/Commerce, General, Cum Laude

Activities and Societies: The National Society of Leadership and Success

Associate Of Arts (A.A.), General Studies