• Designed, implemented, and manage workforce development programs aimed at improving employment outcomes for underserved populations. Collaborated with community partners and stakeholders to expand program reach and enhance service delivery.• Supervised workforce development specialist by providing guidance, training, and performance evaluations. Fostered a supportive and collaborative work environment to achieve program goals and meet client needs.• Provided direct support to clients, including career counseling, job placement assistance, and skills training. Developed individualized service plans to address barriers to employment and facilitate long-term success.• Monitored program outcomes and collected data to assess program effectiveness. Prepared regular reports for senior management and funders, ensuring compliance with grant requirements and organizational goals.• Represented the organization at community events and workforce development forums. Built and maintained relationships with employers, educational institutions, and other community partners to create job opportunities for clients.

• Serve as the primary point of contact for students facing academic challenges, including but not limited to learning disabilities, mental health issues, socio-economic difficulties, and personal crises.• Conduct intake assessments to understand students' needs, concerns, and goals.• Develop individualized education plans (IEPs) in collaboration with students, faculty, and relevant university departments.• Monitor students' progress and adjust support strategies as needed.• Maintain accurate and confidential case records.• Advocate for students' rights and accommodations within the university system.• Assist students in navigating university policies, procedures, and resources.• Connect students with appropriate support services both on and off-campus, including tutoring, counseling, disability services, financial aid, and housing assistance.• Collaborate with community organizations and agencies to expand resources available to students.• Develop and deliver workshops, training sessions, and informational materials for students, faculty, and staff on topics related to student success, disability awareness, and diversity.• Promote a culture of inclusivity and accessibility within the university community.

• Partner with the NYC Department of Small Business Services (SBS) to deliver services to businesses while ensuring goals set by the SBS and Next Street leadership are regularly met and exceeded• Engage with a wide range of small businesses to understand their needs and make recommendations for the types of resources and services the city can provide these businesses to help them be successful• Design and develop learning and development workshop content and tools for small businesses• Assist in marketing of small business webinars by creating Eventbrite events for all small business courses• Facilitate and present webinars to provide small businesses with relevant trainings and resources• Use a relationship driven approach to maintain long-term relationships with high potential, scaling clients• Deliver with excellence a Business Solutions service line (such as MWBE certification, Courses and Training or Legal Assistance) to small businesses• Support NYC Business solutions Center’s marketing efforts and drive business development to attract, cultivate and retain clients as well as other key stakeholders• Engage community-based organizations, community boards, Business Improvement Districts, and other stakeholders interested in helping small businesses and entrepreneurs gain access to support services• Design surveys and manage program performance and impact data processes; perform prompt data entry on Dynamics after service delivery• Prepare program impact reports for clients, funders, and other key stakeholders• Respond to all customer inquiries in a timely and appropriate manner, in accordance with quality assurance best practices and Center standards• Provide feedback to team members, the Center Director, Next Street management and SBS to improve ability to achieve outcomes and provide high-quality services• Manage $11k program yearly budget for small business webinars, including budget spend down

• Placed students in various jobs and internships reflective of their skills and interests • Managed a yearly budget of $105,000 ensuring that funds were available to support compensating students interns for fall, winter, spring, and summer internship sessions • Partnered with various organizations, businesses, and companies to serve as internship sites to host students as interns • Conducted site visits to maintain strong communication and feedback with site supervisors. • Provided student intern evaluation feedback to ensure growth and professional development • Facilitated weekly remote and in person professional development seminars for students with a focus on topics such as resume composition, interview skills, professional attire, conflict resolution, employment opportunities and financial literacy• Organized ‘Career Days’ where students participated in panel style discussions with over 20 professionals from various occupational fields. Speakers were strategically recruited to reflect the student population ensuring students would resonate with their stories.• Built ‘Job, College & Resource Fairs’ for our community to offer connections to support outlets providing aid in housing, banking, healthcare, life insurance, job opportunities, food benefits and various other care. Students were also connected to college recruiters and other post-secondary resources.

As part of the organization I became part of the commissary group. Our group managed the budget of the organization. I helped fundraise money to create care packages to be sent to inmates in jail. I helped with the proposal that was written to obtain a fiscal sponsor. Additionally, during the COVID-19 pandemic I have participated in sending commissary funds and writing letters to inmates.

• Conducted an initial assessment of clients within 48 hours of arrival to the residence and complete the Initial Service Plan and all initial intake documentation. • Initiate referrals for necessary emergency services. • Ensured CARES data and supporting documents are printed and filed in designated sections in the client’s chart. • Conduct orientation with clients and review the facility rules, clients’ rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc. • Assisted clients with transition to assigned residential unit and housekeeping items. • Provided comprehensive case management, including crisis intervention, counseling services and other appropriate supportservices. • Committed to using Evidence Based Practices (EBP); strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, boundary setting, and cultural-reflexivity to help clients achieve their goals. • Developed an Independent Living Plan (ILP) for each client, which will define the client’s goals, track progress against goals, make modifications, and ensure compliance with the ILP. • Provided hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their ILP goals. • Ensured that clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (CARF). • Maintained client data in the Uniform Client Chart. • Ensured the CARES data entry and supporting documentation is complete, accurate and current at all times. • Assisted clients in obtaining income and public benefits • Established and referred clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed.

• Provided general administrative assistance and support to HFB staff and program director administrative operations, facilities management, upkeep, and other office functions • Provided program outreach• Oversaw the flow of participant families coming to the program, and responded to families’ inquiries about program services and connected to appropriate staff member • Scheduled and coordinated community events and networking meetings • Conducted data entry and carry out routine office activities such as answering and routing phone calls, filing, record keeping, handling incoming and outgoing e-mail and mail. Enter data in HFNY Data System (MIS) and ran reports as needed • Maintained data tracking systems to support streamlined office and program operations • Coordinate purchasing and payment activities with PHS Central Office. Arrange travel plans for staff attending conferences, trainings and required events • Helped control the flow of people into the office • Coordinated all outreach activities, communicated with community partners, and developed relationships with new partners • Maintained documentation of minutes for all meetings

As a mentor for junior high and high school students, my role was to provide help with assignments in math, English, and history. I also supervised their physical activities and provided social support and guidance.