Bryan Hatcher Email & Phone Number

Athens, Ga, Us

Athens, Georgia, United States

Greater Atlanta Area

The Operations Manager key duties and responsibilities are as follows: • Managed a staff of 8 Account Managers and over 350 clients serving 30K plus employees• Collaborated with Comptroller to run an annual operating budget of $>500,000• Consulted with clients, analyzed current solutions, recommend enhancements, installed software & trained users on Salesforce, Zendesk, and UKG Workforce Ready software (SaaS?)• Exceeded company's expectations by achieving a client retention rate of 95%• Facilitated goal setting and KPI's for 8 employees to align with Inova's mission and objectives• Partnered with Implementation team monthly to assure a smooth transition over to service for new clients

Greater Atlanta Area

The Training Managers key duties and responsibilities are as follows:• Facilitated and coordinated standard and customized training programs and literature for over 250 clients• Provided webinars quarterly to customers teaching HR, time, labor, and payroll processes• Conducted business rule and operations analysis to ensure training delivery met expectations• Delivered weekly training sessions to internal staff and created documentation for internal and external users• Prepared project documentation, deliverables, resource allocations, and status updates for over 25 programs

Greater Atlanta Area

• Diagnosed and resolved client issues to ensure satisfaction and retention• Accommodated payroll operational standards by implementing SOPs to increase productivity

Denver, Colorado, United States

• Consulted with clients, analyzed current solutions, recommend enhancements, and installed & trained users on Salesforce, Zendesk, and UKG SaaS Software• Partnered with Product team to develop reports and processes for seamless API solutions contributing to a 92% client retention rate• Determined key solutions to resolve client issues up to 100% satisfaction and optimize client’s HCM processes• Reduced attrition from 10% to 6% by defining business outcomes and developing success plans with clear objectives, stakeholders, milestones, risks, and metrics• Discovered system gaps and scoped projects for UKG software, helping increase revenue by 8%

Augusta, Georgia Area

Assist in the Resolution of client concerns and payroll issues in an effectively and in a timely manner. Utilize critical thinking skills to support ADP’s clients and provide solutions that align with ADP’s objective.Update General Ledger mapping for clients to ensure proper journal entries. Assist with educating and training of clients to ensure a seamless implementation. Reconcile clients payroll and ensure the correct set up of jurisdictions and that taxes are filed correctlyAutomatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy manufacturing, and agricultural vehicle dealers throughout the world.

Augusta, Georgia Area

A Multichannel Sales Associate drives sales through all channels by answering customer phone calls and delivering solutions. As a trusted advisor and partner, they develop strong relationships with customers and bring them a little closer to family and friends by helping them close the gaps with technology. They partner with other employees, especially Sales Transaction Assistants, to ensure no customer is ever left unserved or underserved.

I primarily either take orders from customers or in the kitchen preparing the food, while ensuring the customers experience is a memorable and satisfactory.

Augusta, Georgia Area

Assist in the workflow of departments providing service to customers in the areas of payroll, taxes, benefits, and human resources. Also assisted executive employees using a variety of Microsoft products.

Master Of Business Administration - Mba, Business Administration, Management And Operations, 1St Year Student

Activities and Societies: National Black MBA Association Cohort

Bachelor'S Degree, Accounting

Bachelor'S Degree, Accounting

Bachelor Of Business Administration (B.B.A.), Accounting

Activities and Societies: Rosewood Club