Bryan Henry Email & Phone Number

Grants Pass, Or, Us

Medford, Oregon Area

Working at Harry and David has been great. I love the infrastructure staff and the employees we support. It is a large company and we are a team of four desktop technicians. We support over 3000 computers and over 50 different pieces of software. I have been the sole support and administrator for the Macintosh eco-system of 180+ Apple computers since I was hired.

Medford, Oregon Area

Having my own company has been a dream for a long time. We are just now starting to realize that dream. In a market that is saturated with computer support, technology consultation, and IT staffing firms, we aim to be different. We try to keep our prices lower than any of the competition, and we help those who others may not. We do much “pro-bono” work and are willing to work with anyone on a budget.n3wlife Digital Consulting will value your small/home business, because we are one as well. We understand that profit keeps you alive, but we don’t always have the money to spend on the things our business needs most. We want to help you in those times of need.

Nampa, Idaho

I took the job at SDC (Support.com) only because I was able to work from home. I was unable to commute at the time, and the job was something I could easily do. SDC has been a step down from my usual pay scale, and typical IT support, but it has been a wonderful opportunity to brush up on my customer service and (phone/remote) support skills. The people I have been working with are great and the support staff, supervisors and management are easy to work with. SDC is a diamond in the rough, and for phone support, has been a great change of pace from my typical IT jobs.- Took inbound calls for Technical support in a work from home setting.- Completed support calls, keeping within an average set of metrics.- Created web based forms to streamline the note taking process for customer issues.- Performed remote troubleshooting with customer.

Garden City, Idaho

Les Boise Park was a wonderful experience. I was able to work with proprietary machines, wonderful staff, and exciting patrons. The technical side is still growing and gave me opportunities to nurture that growth. Planning and implementing operational procedures and processes reinforced the idea; this is what I want to do. Operational Engineering, Process Planning, Documentation and Implementation are what excite me. This was an excellent position for these things.- Created a software fix for a problem plaguing the facility. Implemented numerous ways to deploy the fix.- Created Documentation and Templates to increase the efficiency of daily duties, and the training of new technicians.- Built a Samba infrastructure for file sharing.- Built a guest accessible wireless infrastructure.- Created an externally accessible XMPP (Instant Message) System tied to the existing LDAP (Active Directory) infrastructure.

Boise, Idaho Area

A supervisor for GCA Services acts as an in between for Janitors and the account managers. If a Janitor was not able to make it to work, I was tasked with finding their replacement for the night, or doing their routine myself. I was expected to be on my feet for the entire 10 hour shift (excluding breaks and lunch). I had an area of 500,000+ square feet which needed to be checked every night. These areas were offices, cubicles, lobbies, bathrooms, locker rooms, labs, clean-rooms, and storage areas. Some of the things I had to check, included but were not limited to:- Dust on all surfaces (cubicles, desks, tables, counters, chairs, etc...)- Trash in receptacles (they had to be emptied every night)- Spots on walls- Spots on floors (carpet and hard surface)- Carpets vacuumed every night- Lobby entrances cleaned (glass doors, carpets, plants dusted and watered, etc...)- Dispensers filled (soaps, paper towels, toilet paper, cups, creamers, sugars, coffee, etc...)- Toilets / Urinals cleaned- Mirrors cleaned- Showers cleaned- Lockers cleaned- Janitors closets stocked with required supplies- Much, Much more...

Centennial Jobcorps

Maintained all computers, printers, and phones on the Centennial Job Corps facility. Some of these duties included:- Running new network cables.- Re-arranging computer equipment during office remodels.- Updating cryptography hardware and security devices.- Following process and procedure to add new users to the national D.O.L. network.- Configuring and troubleshooting VPN connections to the national Forest Service Network using smart cards.- Creating and maintaining an equipment inventory of all IT related hardware on campus.

Centennial Jobcorps

As a Trade Instructor I taught 16 to 26 year old students to prepare them for the CompTIA A+ exams. Was a mentor for students who were on a difficult life path. I tried my best to give the students at Job Corps the habits and skills required to be productive and successful.This included:- Talking with Students, at length, about the IT industry and what will be required of them when they graduate.- Preparing Students to take the A+ exams through books, visual aids, hands on experience, and practical application.- Creating a helpful and safe environment conducive to education.- Working closely with other staff members to create synchronicity and continuity between campus "home" life and campus "work" life.

Portland, Oregon

Was responsible for business continuity during graveyard hours. Was in charge of developing the Job Roles and Responsibilities as it was a new position within the company. Developed and maintained company wide Wiki Documentation pertaining to systems operations, maintenance, and troubleshooting. Was first line of defense for systems malfunctions and communication errors between contracted partner companies. Responsible for contacting On-Call personnel when problem was outside the scope of Operations Engineer. - Created, modified, and maintained company wide Wiki documentation for multiple departments within, and operational procedure for position held.Determined level of systems failures and proper course of action in the event of those failures. - Maintained inter-department and external communications and contact information, used in the event of systems failures. - Ensured business continuity and disaster and recovery plan execution. - Helped to create and maintain communication standards and expectation levels between production floor and IT department.

Gaston, Oregon

Began work as a foot patrol, fire watch, safety enforcer for Stimson Lumber in Gaston, Oregon. Patrolled the entire lumber mill paying special attention to “hot spots” and areas where PPE was mandatory. Reported any suspicious activity, safety concerns, and/or any areas that needed attention by maintenance. Was promoted to Weight Station / Front Gate Guard. Weighed inbound and outbound trucks, logged any in or outbound vehicles, vendors and personnel. - Created multiple Microsoft Excel and Microsoft Word templates used in daily logging and duties. Possibly still in use. - Kept emergency contact information up to date. - Communicated with State Law Enforcement, Forest Service, BLM, and Fire Department Officials. - Helped to create more efficient foot patrol routes logging procedures.

Hillsboro, Oregon

Worked in both Central Office and On-Site environments. Accurately and thoroughly diagnosed and repaired Home Desktop and Laptop computer systems, Business Desktop, Laptop and Server computer systems and Network problems (i.e. E-mail problems, connection problems, VPN problems, network slowness, database problems). Read daily MS SBS server reports and reported on any problems with possible and time/cost effective solutions. Performed in-take of customer/client computer systems, telephone and remote support (RDP over VPN, LogMeIn and GoToMyPC), client data backups/restores and worked in multiple office settings as an on-site technician. Thoroughly documented all repairs and changes to hardware and software. - Organized and implemented asset tracking system using MS Excel, MS InfoPath, and MS Access. - Designed and Implemented a Technician Repair Center to heighten efficiency of daily duties. - Implemented an open source internet gateway to increase efficiency and security of office network and to lower cost/amount of time spent on non-work related activities. - Re-built a Tax Office network to lower cost on administration and maintenance and improve overall efficiency and stability. - Acquired 10+ new clients for company through “job well done” referrals and Event Networking. - Installed training computers onto a proprietary network system, requiring the installation of a separate data line, in 14 chain restaurants.

Beaverton, Oregon

Worked in a retail environment with 10+ other “Geek Squad Agents”. Recommended and sold; Services Offered, Hardware, Software and Extended Warranties. Performed services offered through Geek Squad such as, Data Backups/Restoration, virus and malware infection removal, computer system pre-setup and configuration and hardware diagnosticsand replacement. Assessed computer repair cost against computer replacement cost and gave best recommendation to customer. Performed services under tight deadlines and a queue based system. Thoroughly documented all interaction with customers and changes to hardware, software and customer data. - Rebuilt Geek Squad technician area in the Beaverton Best Buy. - Trained new employees on proper processes and procedures. - Helped to create an acceptable use software list and policy. - Created and helped implement processes which helped improve the efficiency of holiday (Black Friday) sales and service in Geek Squad Department. Customer flow, sales representative locations, literature placement and product placement.

Eugene, Oregon

The Cedar Hills McMenamins was always busy. It was located next to a movie theater and a busy shopping complex. The greatest challenge for me was memorizing the menu and prices. However, it was vital to the job role. Cooking, cleaning and customer service have always come naturally.- Memorized all menu items and prices.- Served and cleaned tables.- Prepped and cooked all menu items.- Cleaned and closed the restaurant.- Described and poured micro-brewed beers.- Mixed alcoholic drinks.

Worked in a casual office environment. Took inbound customer support calls. Took and corrected sales orders, product registrations and serial/activation keys. Worked with large companies for volume licensing and serial number distribution. Worked with MS Outlook, Lotus Notes SameTime, MS Excel and proprietary software systems on a daily basis. - Member of a pilot program for a large software support contract. - Passed all quality reviews with a score of 90% or above. - Took over 150 inbound support calls per day. - Completely resolved all support calls within 30 minutes (at most). - Was requested for a technical support position numerous times.

Associates, Information Technologies

Associates with focus in IT

A+ Certification, Computer And Information Sciences And Support Services, Completed

Activities and Societies: Dorm President, Cleanup Supervisor, Gold Card (most privileges), Basic and Advanced Leadership Training.Was Dorm.

Ged - Some College Classes, Graphic Design, Obtained Ged

Activities and Societies: I was 17 and did not participate in much at LCC.I tried college at a very early age of 17. I was taking classes.

G.E.D., High School

Activities and Societies: Computer LabBuilt the Computer Lab