Bryan Hester Email and Phone Number

* Handle bank deposits and balance with paperwork* Complete all daily task without disrupting normal operations* Maintain clean and professional environment for customers and employees* Handle all customer complaints at store level if possible* Achieve or exceed monthly sales goals* Ring all customer transactions* Handle all customer exchanges and returns* Ensure all cash handling procedures are followed* Remain under monthly payroll matrix* Complete all daily, weekly, and monthly logs* Conduct two meetings per month * Maintain the highest level of customer service as possible* Maintain master schedule and created two weeks in advance to optimize associate availability* Handle all merchandising * Handle all shipping and receiving, office and janitorial supply orders* Be aware of all causes of shrink and insure loss prevention policies are followed* Maintain low shrink scores and high audit scores as acceptable per company policy* Accurately maintain all documentation required by Loss Prevention, Operations ,and Human resources departments* Conduct new hire orientation and Product knowledge and development classes for my team and other new hires* Maintain clean organized and safe stockroom

* Handle bank deposits and balance with paperwork* Complete all daily task without disrupting normal operations* Maintain clean and professional environment for customers and employees* Handle all customer complaints at store level if possible* Achieve or exceed monthly sales goals* Ring all customer transactions* Handle all customer exchanges and returns* Ensure all cash handling procedures are followed* Remain under monthly payroll matrix* Complete all daily, weekly, and monthly logs* Conduct two meetings per month * Maintain the highest level of customer service as possible* Maintain master schedule and created two weeks in advance to optimize associate availability* Handle all merchandising * Handle all shipping and receiving, office and janitorial supply orders* Be aware of all causes of shrink and insure loss prevention policies are followed* Maintain low shrink scores and high audit scores as acceptable per company policy* Accurately maintain all documentation required by Loss Prevention, Operations ,and Human resources departments* Conduct new hire orientation and Product knowledge and development classes for my team and other new hires* Maintain clean organized and safe stockroom

Manage Grocery department, make schedule , order for department , manage payroll merchandise department for upcoming sales and events, train new employees to standard and policy assist customers and running register handling all 3rd shift customer service issues. Receive unload and distribute work load to team.

* Handle bank deposits and balance with paperwork* Complete all daily task without disrupting normal operations* Maintain clean and professional environment for customers and employees* Handle all customer complaints at store level if possible* Achieve or exceed monthly sales goals* Ring all customer transactions* Handle all customer exchanges and returns* Ensure all cash handling procedures are followed* Remain under monthly payroll matrix* Complete all daily, weekly, and monthly logs* Conduct two meetings per month * Maintain the highest level of customer service as possible* Maintain master schedule and created two weeks in advance to optimize associate availability* Handle all merchandising * Handle all shipping and receiving, office and janitorial supply orders* Be aware of all causes of shrink and insure loss prevention policies are followed* Maintain low shrink scores and high audit scores as acceptable per company policy* Accurately maintain all documentation required by Loss Prevention, Operations ,and Human resources departments* Conduct new hire orientation and Product knowledge and development classes for my team and other new hires* Maintain clean organized and safe stockroom.

Interviewed job candidates and made staffing decisions.Promoted from Assistant Manager to Store Manager within 3 months.Managed staff of 6-15 sales associates, and 2 assistant managers.Assigned employees to specific duties to best meet the needs of the store.Reordered inventory when it dropped below predetermined levels.Instructed staff on appropriately handling difficult and complicated sales.Hired, trained and evaluated personnel in sales and marketing.Examined merchandise to verify that it was correctly priced and displayed.Planned budgets and authorized payments and merchandise returns.Organized private mailbox system using mailbox manager software.Scheduled and led weekly store meetings for all employees.Increased profits through effective sales training and troubleshooting profit loss areas.Reported to the district manager regarding all store and staff issues.Completed profit and loss performance reports.Trained and developed new associates on POS system and key sales tactics.Implemented a new ordering process and identified poor work habits to improve process effectiveness.Increased sales volume by 26% in less than 2 years.Conducted store inventories once per quarter.

Handle all incoming billing calls, policy changes and claim processing, also recruit new customers for team of call center agents.

Contract Medical Professionals to schedule meetings with pharmaceutical companies for test studies and new product information.Followed up with self built client list to reschedule meetings and confirm receipt of stipend. Lead on the customer service team handling non-receipt and non-participation issues.