Bryan Hillerman Email & Phone Number

Phoenix, Az, Us

Boston, Massachusetts, Us

Newtown, Pa, Us

Provide remote technical support via Intercom platform for customers of Google Appsheet product. Participate in 24x7 follow the sun rotation. Utilize troubleshooting skills to diagnose design and customer application issues. Provide escalation details to engineering team when needed.Provide technical support for Neverware Cloudready product Chromium OS. Diagnosing installation, hardware and application issues.Support customers using Dataform data analysis platform, via Intercom product.

Newtown, Pa, Us

Data Analyst for Google project. Using big data to create actionable insights for future resource allocation.

Newtown, Pa, Us

Support Google Gsuite Enterprise customers with issues accessing platform tools..Use SSH terminal to run python scripts to restore deleted customer data and domains.Created dashboard for billing agents in Google Data Studio, from SQL and live Speakeasy case information.Manage cases in Google Salesforce CRM system.Used CoLab (Jupyter Notebook) to build tracker from sql backend outputting reports in HTML, and Sheets.Automated workflows to collect real-time statistics of agent workloads and activities with Python.

Bellevue, Wa, Us

Provide pre and post sales support to customers and sales staff.

Beaverton, Or, Us

I currently am servicing color production copiers and black and white production copiers from various manufactures. Additionally I perform network installations of wide-format and production color/bw copiers. I also perform some hardware and software troubleshooting on various connectivity solutions.

Beaverton, Or, Us

I manage the network connectivity team, and multi function printer repair teams. In my role as a Field manager I worked directly with the decision makers and technical persons at my clients offices. Additionally I trained and develop my team to be self-sufficient, and technically competent.

Beaverton, Or, Us

Worked with clients of many disciplines, in the areas of document workflow within their enterprises. Performed specialized services on engineering document printers. Connected networked multi-function printers to a wide variety of customer networks. Worked with customer IT departments on integration of solutions needed for their staff. Utilized my skills in the areas of electrical repair, Windows, OSX, and Linux network connectivity to resolve client needs. Troubleshoot software applications, TCP/IP, DNS, SMTP, and SMB connectivity issues. Use packet monitoring and other network analysis tools to identify points of failure within network environments. Installed and maintained lan/wan based applications used to monitor SNMP. Author technical documentation for solutions implemented within client environments. Performed data manipulation, and organized data structures for cost recovery and other tasks.

Service and maintain HP, Kyocera, and Xerox office equipment. Repair various other types of office machines, shredders, laminators, ETC. Occasional laptop repair, soldering, and reverse engineering of new equipment.

Manage Washington State and Northern Oregon territory for engineering printing equipment service. Handle logistics including receiving, delivery, and installation at customer's facilities. Repaired, and imaged computers systems connected to customer equipment. Install software and configure applications to interface with machines. Maintain the Redmond office computer network.

Installed and maintained engineering, production and copiers in the Pacific Northwest. Also traveled throughout the U.S. To support various regions with large scale installations and problem equipment. Received 3 Technician of the Quarter awards.

Venlo, Limburg, Nl

Service and maintained production printing and wide format graphics machines.