Luciano Oliveira Mba Email & Phone Number

Provo, UT, US

Boston, Massachusetts, US

Boston, Massachusetts, US

Austin, Texas, US

Austin, Texas, US

• Engage regularly with enterprises to evaluate, identify, and educate on company products to fulfill their current needs
• Successfully met the quota of 100% quarterly for renewal and retention contracts
• Recognized for overachieving over the quarterly quota in the 3rd quarter of 2019
• Improve the overall operations of LATAM Market partners through effective cross-department communication
• Manage a diverse portfolio of 200 accounts over Canada, Caribbean, and Latin America ranging in yearly contracts of $1,000 - $300,000.
• Formulate and strategize processes to retain at-risk customers through weekly Executive Business Reviews with Director

Lindon, Utah, US

• Greatly improved vital internal Inventory Control policies and procedures and Inside Sales/Customer Service methodology and training, significantly reducing administrative inefficiencies
• Developed new processes to improve rapport with internal and external customers
• Created new procedures to help better utilize the limited warehouse space available
• Supported and created a database for company-new ERP system increasing inventory accuracy and inventory control

Pleasant Grove, UT, US

• Collaborated with R&D, Marketing, Operations, and IT departments to develop, launch and maintain inventory resulting in increased product availability in specific markets
• Strategized new product launching in Costa Rica, El Salvador, Guatemala, and Mexico successfully surpassing sales’ revenue goal
• Controlled inventory forecast and created product promotions to sell “soon-to-expire” and “phasing out” products, minimizing loss of revenue
• Reviewed, analyzed, and approved Costa Rica and Guatemala’s expenses budget reports, and delivered the report to the finance department for payment

• Conducted market research and developed initial business plan
• Received training on how to launch and operate own business
• Identified and evaluated viable opportunities in order to launch business venture
• Attended a two-week International Gourmet Food Seminar for new entrepreneurs
• Interned at a Brazilian Steak house to learn how to successfully manage a restaurant

American Fork, UT, US

• Managed and trained successful sales/customer success teams of 10-27 top performing employees assigned to US, Japan, Australia, Canada, European and Latin American markets bringing in over $15M in additional revenue.
• Acted as Liaison for Brazil, Peru, Colombia, and Chile Markets; supporting communication to better collaborate between headquarters’ departments and overseas employees
• Implemented product awareness campaigns and sales strategies that helped increase company revenue and product awareness

American Fork, UT, US

• Developed and helped implement new call quality program to improve agent engagement with distributors as “business partners”, with the purpose of increasing customer retention and business success.
• Developed and executed recognition meetings and incentive programs for the Global Sales and Service Department.
• Managed high-stress and complex situations involving interpersonal, departmental, and corporate communication issues from both customers and employees.
• Implemented product awareness campaigns and sales strategies that increased company revenue and product awareness.
• Acted as Liaison to support the development of Latin Markets (Brazil, Peru, Colombia, and Chile).

American Fork, UT, US

• Assisted customers in a friendly, knowledgeable and professional manner
• Answered inbound calls to accurately and professionally process orders, set up new accounts, answer questions and problem resolution
• Made outbound calls to distributors and customers
• Maintained call quality standards
• Promoted products and ongoing promotions on calls to achieve upsell goals

Provo, UT, US

• Developed, conducted and applied instrument survey, resulting in collection of data about family and peer relationships affecting young women’s interest in science and math professions
• Championed fundraising activities for the Clothesline Project thus gathering financial support for continuity of the project
• Trained new internship personnel on running statistical reports, contacting sponsors, presenting and sharing results with stakeholders

Bachelor’S Degree, Sociology

Full-Time Mba, Business Administration And Management, General

Associate’S Degree, General Studies