With over 12 years of work experience, I am a versatile and adaptable professional with core competencies in software implementation, training, project management, and customer success. I am passionate about delivering exceptional service and value to my clients and partners, and enhancing their satisfaction and retention. I have a proven track record of managing and advancing complex and diverse client accounts, and collaborating with internal and external stakeholders to achieve optimal outcomes. Currently, I am seeking new opportunities to leverage my skills and experience in the property management and customer success fields.In my most recent role as an Assistant Property Manager at RAM Partners, LLC, I was responsible for completing all daily transactions and tasks related to the financial operation of the community, reviewing and submitting invoices, processing resident move outs, and managing the renewal process. I also acted as the onsite supervisor in the absence of the Property Manager, and assisted with all new property takeovers and employee onboarding. I demonstrated my skills in software implementation and training, as I used various tools and platforms to streamline and automate the workflows and processes, and provided guidance and support to the staff and residents. Previously, I worked as a Client Success Manager and Onboarding Specialist at Magnus Health, where I directly implemented, managed, and advanced 113 client accounts with an average contract size of $10,000 ARR, and led a team of 10 employees responsible for over $3.3 million in annual recurring revenue. I also worked closely with the engineering team and the integration partners to resolve technical issues and enhance the product functionality and usability.