Bryan Holloway

Bryan Holloway Email and Phone Number

Client Success Manager
Bryan Holloway's Location
Raleigh, North Carolina, United States, United States
Bryan Holloway's Contact Details

Bryan Holloway work email

Bryan Holloway personal email

About Bryan Holloway

Bryan Holloway is a Client Success Manager. He is proficient in English.

Bryan Holloway's Current Company Details

Client Success Manager
Bryan Holloway Work Experience Details
  • Magnus Health
    Client Success Manager/Implementation Specialist
    Magnus Health Nov 2011 - Jan 2017
    Raleigh, North Carolina Area
    Directly implemented, managed and advanced client accounts from contract sign date through first reenrollment processManaged a territory of 113 client accounts with an average contract size of $10,000 ARR from onboarding to first contract renewal with a 95% retention rateLed a customer success department with a team of 10 employees responsible for over $1.3 million in ARRManaged multiple key account relationships and complex technical client escalationsManaged implementation and usage of numerous account integrations Served as single point of contact and communication for six integration partners that were installed by over 70% of the client baseWorked directly with engineering team to accurately assess and resolve technical client issues leading to a 70% first issue resolution and a 20% decrease in ticket volumeWorked directly with product management team to accurately understand and document customer use cases, feature requests and technical issuesWorked closely with engineering team to seamlessly communicate successful system releases, and system updates to key stakeholders and users monthlyEnsured key stakeholders for accounts were regularly updated with training and education to ensure successful usage of the Magnus SMR SaaS productCreated and facilitated customized, targeted, and effective “boot camp” training presentations online and on-site for multiple accounts across the country to 20-40 users per sessionPromoted and managed contract revenue expansion for accounts to maximize ARR through regular account usage evaluation and targeted user needs
  • Drucker & Falk – South Ridge Apartment Homes
    Leasing Consultant
    Drucker & Falk – South Ridge Apartment Homes Oct 2010 - Oct 2014
    Raleigh, North Carolina
    Assist in handling all incoming calls from residents, prospects and general inquiry Present property to prospective residentsProcess prospective lease applications through Yardi and Resident CheckProcess lease and lease renewals using Yardi Process and schedule maintenance work orders through YardAssist in overall daily clerical responsibilities for full time staffResponsible for writing and publishing monthly community newsletter using MS Publisher
  • The Dudson Group
    Senior Client Service Team Lead
    The Dudson Group May 2007 - Jul 2011
    Raleigh, North Carolina
    Assisted customers with product knowledge of fine china, glassware and flatwareResolved daily inquiries of customPurchase orders and shipping delaysAnswered inbound calls pertaining to preferred customer discount structure Processed custom design order entry and basic order entry through SYSPROAssisted with factory direct orders through headquarters in EnglandProcessed all return authorization request Liaison to regional sales managers
  • Business-Supply.Com
    Customer Service Team Leader
    Business-Supply.Com Feb 2005 - Oct 2006
    Cary, Nc
    Managed customer service representatives by delegating workloads, scheduling work shifts, vacation approvals, monitoring calls and performing training sessions for employee developmentProcessed time sensitive orders for customers by placing orders and arranging express deliveryExplored Internet for price matching of suppliesResponded to company emails regarding customer inquiresTracked packages and provided rate quotesAdministered credit card payments and refunds through the accounting departmentPlaced orders for consumer businesses

Bryan Holloway Education Details

  • New Rochelle High School
    New Rochelle High School

Frequently Asked Questions about Bryan Holloway

What is Bryan Holloway's role at the current company?

Bryan Holloway's current role is Client Success Manager.

What is Bryan Holloway's email address?

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What is Bryan Holloway's direct phone number?

Bryan Holloway's direct phone number is +191937*****

What schools did Bryan Holloway attend?

Bryan Holloway attended New Rochelle High School.

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