Bryan J. Email & Phone Number

Saint Charles, Mo, Us

Greater St. Louis

United States

Successfully deploying Workfront to 1500 users managing over 2800 ProjectsIdentified gaps in current documented processes, and worked within matrixed teams to document and identify where overlaps could be remediated leading to a more defined accountability matrix resulting in a 80% reduction in time getting contracts to customers.Identified and drove the deployment of a Project Management solution to meet our quality and regulatory requirements which enabled through automation and workflows a 50% reduction in field administrative tasks while providing real-time visibility of current program/project financials, status and issues while increasing overall organization profitability and margins. Developed training and process improvements to transform a delivery organization in 6 months from a de-centralized directive PMO to a centralized governing PMO, while increasing overall company and customer satisfaction.Led the organization in the consolidation of multiple ERP systems, to reduce organizational SG&A Costs.Led the team to be recognized in 2023 by Adobe through Adobe Experience Maker Awards; Award for their ability to plan, execute, measure, and optimize work management to create a high-performing culture and deliver exceptional value for all stakeholders.

Greater St. Louis Area

Developed standards and governance for the American delivery organization.Implementation of tools and processes to reduce costs by 33%Established a delivery presales team increasing sales closure by 67%Developed and presented financial and business cases, which led to sponsorship and funding of 3 internal tools to be developed or deployed for pre-sales and delivery standardization.

Greater St. Louis Area

Managed Partners and vendors to OEM technology for use in the field and that could be deployed Globally. Deployed over 500 IoT Monitoring solutions in Homes and Assisted Living Facilities.Led the development of the only SAS Solution approved by the State of Missouri for Medicaid and Medicare Funds for assistive technologies to provide care for individuals with disabilities.

Facilitated becoming the largest technology provider to the St Louis Home Builders Market.Managed Partners and vendors to OEM technology for use in the field that could be deployed Globally. Deployed over 500 IoT Monitoring solutions in Homes and Assisted Living Facilities.Led the development of the only SAS Solution approved by the State of Missouri for Medicaid and Medicare Funds for assistive technologies to provide care for individuals with disabilities. Deployed and trained team members on vendors such as Cisco, Avaya, Unifi, RingCentral, Aruba, Centralized Audio/Video, Conferencing technologies and HIPAA compliant security solutions and procedures. Developed and ensured compliance with HIPAA and PCI-compliant standards for a cloud-based platform for monitoring those with Disabilities and Aging-in-Place.

Dallas/Fort Worth Area

Led transformation of Global PMO Organization deploying and transitioning Managed Services Customers to increase delivery times and drove a culture of on-time delivery.Facilitated 68% customer satisfaction improvement by working with Avaya Critical Accounts Team to speed up issue resolutions.Built Global Program and Project Management Services Team that led global complex implementations and programs resulting in 96% on-time delivery.Established and managed a Technology SWAT team to successfully pull programs and projects back on track and minimize the impact on revenue and customer satisfaction decreasing by an average delay from 6 months to 2 months on critical accounts. Improved global team delivery utilization from 55% utilized to 82% through automation and implementation of a Global Program Management Platform and Processes.Integrated 3rd Party delivery and developed metrics and SLAs to increase the scope and efficiency of delivery for global implementations and minimize delays.

Served as the Account Relationship Director dedicated to the IBM Alliance to be the voice of the customer (VOC) in all areas of Avaya and to resolve customer issues and conflicts. Worked within the account to ensure the customer was aware of the tools and services available within the Avaya Service portfolio and how they would influence the delivery of Avaya solutions resulting in 33% growth in the penetration of accounts. Worked on initiatives to improve customer satisfaction and training issues.Developed training and support initiatives for key clients resulting in client retention, cost reduction, and 50% improvement in CSAT and turnaround of client perception

Worked with Strategic Accounts to support solution deployments, delivery plans and assisted with contract closures. Structured delivery process and services teams to increase profitability on named accounts by 22%.Improved overall customer satisfaction on the named accounts by 18% through initiatives to streamline issue resolution through the establishment of designated teams that were trained on the customer's solutions.Designed and implemented a technology staging center in 60 days which significantly reduced operating costs and allowed testing in a controlled environment while becoming the showcase of emerging Avaya technologies to customers.

Responsibilities included structuring the delivery of Voice, Data, and Technical and Physical Security solutions. Developed the Convergence Technical Specialist Team to provide installation and operational support for the Avaya FIFA World Cup™ IT Solution. Facilitated training of 280 engineers on new technologies and applications to support the operational phase of the FIFA World Cup™ IT Solution. Reduced onsite delivery time from 2 weeks to 48 hours. Directed activities of engineers, consultants, and logistics professionals to plan international events from concept to completion for FIFA Confederations Cup and FIFA Congress, which lead up to supporting over 50,000 people in the FIFA World Cup Program resulting in on-time delivery with 99.9% uptime. Served as an Avaya authorized spokesperson.

I served as first-level manager, responsible for a team of 4 Consultants covering a specified territory. My responsibilities included all operational aspects of the client engagement process. I provided administrative management for all direct reports including project staff time and expense (T&E) approvals and project performance evaluations. I was responsible for ensuring overall client satisfaction and managing client expectations, including developing project plans and project risk management strategies. I directly supported Sales in the development of Statements of Work and contract negotiations.

FIFA (Federation International Football Association)I served as the Senior Architect and Technical PM for the Women’s World Cup 2003. My Responsibilities included Voice and Data design for 6 Stadiums and construction of the Headquarters in the Westin Hotel. We installed and configured a secure wireless network which allowed 1,500 Journalists to transmit photo’s, stories and receive real-time results at each stadium. We provided over 1,000 phones, IP and analogue, for the Stadium Media Centers and the Headquarters Hotel. This project was completed in less than 90 days from the initial move of the World Cup from China to the US. My responsibilities also included coordinating the Staging, Organization of Shipping Equipment from Japan.

I served as a second-level manager, responsible for a team of five Managing Consultants. My responsibilities include all operational and business development aspects of the client engagement process; providing leadership and direction to ensure profitable projects; developing project performance measurement, and tracking criteria. I provide administrative management for all direct reports, including project staff time and expense approvals, and performance evaluations. My responsibilities also included ensuring overall client satisfaction and managing client expectations, as well as reviewing and approving project plans and project risk management strategies. I directly support Sales in the establishment of large client relationships, including Statements of Work, RFP proposal development, and contract negotiations. Other responsibilities included developing follow-on business with existing clients and managing contract changes.