Bryan James Email and Phone Number

manage and lead a team of people in allocatingworkload and managing the day to day operations in the workshop.Co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard.Key Responsibilities:-Responsible for job allocation and job flow in the workshop including job schedulingand labour allocation for day to day operations.• Co-ordinate resources, (operational and human) schedules and activities toeffectively manage jobs.• Ensure supplies are ordered for each job.• Ensure all quoting is accurate • Ensure correct job numbers are used and that time records are correct.• Provide oversight and check job estimates.• Regularly report progress on each job and quickly communicate delays or concernswith the General Manager - Operations. Report on manpower overruns or shortfalls.• Act as a technical adviser on key projects and other areas of the business asrequested.Deliver on all key KPI's, productivity, customer complaint reduction, CITNow video delivery, operational excellence, budget delivery, employee 1-2-1's.• respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.• Identify client’s needs and explain/demonstrate systems appropriate• Receive and review feedback from customers and follow up to ensure customersatisfaction.• Work to investigate customer complaints and concerns and suggest appropriate solutions.• Identify staff that require on-going training and implement training opportunities toensure their skills are improved. Work with apprentices and semi-skilled staff to rolemodel appropriate technical skills.• Provide feedback to staff that are not performing to the expected level and ensurehuman resources are informed of trends in performance.• Promote a Health and Safety culture within the business.

After a long and extensive back ground in the automotive industry moved into working for the biggest Pharmaceutical wholesaler company in Europe, a major service provider working to tight van departure times.1 of 4 senior managers with a total number of around 168 employees working multiple working shifts individually and consecutively, 24hrs a day, 7 days a weekOperational expertise with outstanding people management skills, I lead by example to manage direct reports and deliver on Kpi’s, while maintaining high levels of motivation in highly pressurised and challenging environments.Trained in all aspects of an operations including Buying/stock control, goods in, replenishment, production, customer care departments and systems/service automation/automotive maintenanceTeam Worker, Positive Thinker, Loyal, Creative and Adaptable are all terms that have been used to describe me.I have been selected to assist and re direct other branch departments in the network facing operational challenges and successfully exceeded performance objectives.The type of role that really excites me is one where there is potential for personal and professional growth and where creativity and innovation are the norm. A company that refuses to stand still, where there is a culture of continuous improvement and development. I feel proud knowing that I have made a significant difference for the client as well as for the company.I ensure exceptional attention to detail in everything that I do and always demand excellence from myself and my team. Well regarded for delivery on all and any targets/projects on time every time!

high level of fault finding on electrical systems