Bryan Jones Email & Phone Number

Port Huron, Mi, Us

Port Huron, Michigan, United States

• Work one-on-one with at-risk youth to assess substance use risk and use.• Build rapport with clients by talking about personal recovery story, and offer ideas for positive change.• Work with clients to develop personal recovery goals and keep regular progress toward those goals, adjusting to the needs of each specific client as necessary.• Complete detailed documentation after every encounter.

Lapeer, Michigan, United States

• Provided information on resources and refer individuals to outside agency and services.• Used my recovery story as a positive example for change.• Ran Dual-Recovery Anonymous groups.• Maintained peer relationships through face-to-face interactions and weekly meetings with the individuals served.

Michigan, United States

- Utilized CRM software (Salesforce) to document details of each encounter, and to add information into the database.- Assisted individuals through telephone support, by providing resources, referrals, and general problem solving.- Provided exceptional customer service upholding the integrity of the warmline, and provided individuals a safe and confidential place to discuss ongoing issues.- Worked closely with callers using active listening skills, to determine and provide the proper method of support for each unique situation.

Port Huron, Michigan, United States

- Assisted in developing training programs for referrals from community partners.- Worked closely with staff and individual clients to provide recommendations for improving work practices.- General case management duties including documentation, weekly notes, and staying current on case documents for clients.- Worked with clients to assess their abilities and skills, and to match them with possible job leads.- Assisted individuals with developing resumes and cover letters.- Taught interview skills and etiquette.

Port Huron, Michigan, United States

• Promoted to Case Manager/Employment Specialist in the Individual Placement and Support program, shortly upon completion of my bachelor’s degree.• Assisted individuals served in gaining and retaining competitive employment.• Taught retention skills to assist individuals served in properly handling on the job issues, problems, and concerns.• Built and maintained relationships with employers, and worked hand-in-hand to create a successful workplace environment for individuals served.

Marine City, Michigan

• Provided information on resources and refer individuals to outside agency and services.• Used my recovery story as a positive example for change.• Ran Dual-Recovery Anonymous groups.• Maintained peer relationships through face-to-face interactions and weekly meetings with the individuals served.

Port Huron, Michigan

• Screened clients at local hospitals to determine need for inpatient hospitalization.• Used applied intervention techniques to assist individuals facing crisis situations.• Worked closely with law enforcement and court departments to educate employees and to petition individuals for inpatient hospitalization.• Accurately documented any contact with clients through the OASIS program.

Richmond, Michigan

• Provided support to clients in a drug/alcohol inpatient rehabilitation setting using the 12-step approach to treatment.• Encouraged clients to express their feelings and discuss what was happening in their lives, helping them to develop insight into themselves or their relationships.• Facilitated new client orientation classes, as well as roll-call leading into 12-step meetings.• Monitored, evaluated, and recorded client progress with respect to treatment goals.• Showed empathy and cultural sensitivity toward the client.• Completed intake paperwork and documentation.• Transported and accompanied clients to appointments, using company automobile.

Macomb, Michigan

• Provided information or referred individuals to public or private agencies or community services for assistance.• Encouraged clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.• Monitored, evaluated, and recorded client progress with respect to treatment goals.• Developed and modified treatment plans according to changes in client status.• Transported and accompanied clients to shopping areas and to appointments, using automobile.

Chesterfield, Michigan

• Greeted customers and ascertained what each customer wanted or needed.• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.• Computed sales prices, total purchases, and received and processed cash or credit payment.

Mount Clemens, Michigan

• Performed general case management duties including organizing cases/prepping documents.• Customer Service through cash assistance redetermination telephone interviews.• Documentation – lobby tickets, expedited food assistance interviews and kiosk assistance.• Assisted in locating housing for displaced individuals.

Richmond, Michigan

• Negotiated prices or terms of sales or service agreements.• Maintained customer records, using automated systems.• Maintained relationships through face-to-face interactions and exceptional customer service.

Richmond, Michigan

• Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.• Promoted to Key Holder after six months of employment.• Directed and supervised employees engaged in sales, inventory-taking, or in performing services for customers.

Rochester Hills, Michigan

• Promoted to Assistant Kitchen Manager after eight months of employment.• Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation.• Investigated and resolved complaints regarding food quality, service, or accommodations.

Bachelor’S Degree, Human Services, Summa Cum Laude

Associate’S Degree, Human Services, Summa Cum Laude

Made President's List seven times during my Associate Degree program. One of four students to receive the Award for Academic Excellence.