Bryan Joy Email & Phone Number

Valdosta, Georgia, United States

United States

Orlando, Florida

I most recently directed the daily operations of the fleet, schedule and manage a 12-member team of staff, assigned work based on tech experience and capabilities, and created and sustained a quality-focused workplace culture. I also opened and monitored repair orders, invoiced all repair orders for internal and external customers, and performed all part department and inventory functions. I was responsible for maintaining and controlling the fleet repair schedules of 40 coaches, including DOT inspections, mileage services, and more.During my tenure, I also assessed technician competencies and delivered training to bridge any knowledge base gaps and improve skills, managed all breakdown activities, monitored and controlled fuel supply on hard, evaluated all coaches in the fleet for DOT violations and maintenance needs, and more. I am proud to have consistently maintained a timely pulse of industry trends and best practices to drive innovation and support concurrent priorities.

Sanford, Florida

In this role, I managed shop operations, led and coached 12 employees, and drove quality management activities and workflow processes. I also evaluated all repair orders for cost and profit, prepared estimates on customer repair jobs, and inspected each delivery. I am also proud to have negotiated excellent repair times and defect-related processes with factory reps.

Orlando, Florida

In this role, I managed service and production lines and all related product output and customer service repair functions. I built and led a team of cross-functional staff, including scheduling work for 10 technicians and support staff and controlling daily appointment loads, and efficiently balanced customer and site demands with technician schedules and workloads. During my tenure, I successfully increased overall productivity by 65%, managed contractors and their work, facilitated team and individual training, minimized downtime, and more.

South East Us

During my ten-year tenure, I oversaw a large territory with an emphasis on increasing product profitability, reliability, and performance. I also conducted failure analysis on systems to determine root failure cause and identify needed product changes to drive resolution. I specialized in advanced electronics, aftertreatment systems, and engine repair, led and coached a team of 15 technicians in delivering quality service, created and led training programs, and played an integral role in several product launch projects, including the Volvo 9700 bus introduction in the US.

I was recruited to oversee all aspects of night shift operations, including workload planning, time management, materials usage, and profitability. I trained and mentored new hires and performed advanced diagnostics on all systems while simultaneously increasing sales margins by 15% monthly by actively working to review customer needs and drive various improvements.