Bryan Kelly is a Workforce Optimisation Manager at Optus at Optus. He possess expertise in call centers, contact centers, customer experience, workforce management, stakeholder management and 40 more skills. Colleagues describe him as "Bryan Kelly worked directly for me for a period of over 5 years. Starting out in Real Time Support Management, through project delivery, and into broader WFM management areas such as Forecasting, Scheduling and Enterprise level Real Time decisioning across multiple international and outsource relationship management areas. Bryan has extensive experience in supporting and managing business with both on-shore in-house and off-shore outsourced operations, and is able to create great… Show more" and "I have worked with Bryan for many years and know him as a competent, experienced and innovative workforce planning professional. Bryan has a calm demeanour and has consistently delivered solutions for myself and the business. Bryan is a hands-on leader with strong engagement, particularly with our outsource partners. I would recommend Bryan as a stable, accountable leader in the workforce optimisation arena."