Bryan Layne Email & Phone Number

Dunlap, Tennessee, United States

Proven exemplary customer service skills supported by 12 years of experience and references in the field.While working at Customer Direct I have been given additional responsibilities including handling Monterey Tides FIT Wholesale reservations. This market historically provides over 4000 room nights for this Oceanside property. Managing this market is a time-sensitive meticulous task requiring incredible detail so that everything is easy to find if there is a cause for research. In my time at Customer Direct I have assisted agents, Supervisors, and Operations Managers with questions on various property-specific questions and provided assistance with new Rational Dispatching workarounds. Provide superior customer service to various clients which include but not limited to Red Lion Hotels, Canvas Properties, Kahler, Rational, Scrubs & Beyond.Process Rational Dispatch requests through Salesforce Platform.Handle Monterey Tides wholesale mailbox, Magnuson emails and Hotelier emails and came up with various organization techniques within those mailboxes for ease of search.Assist various agents and supervisors with property-specific questions and offer steps in bettering their call flow.Passion and dedication for improving to meet client goals, and to help others do the same.Multiple Shining Star Submissions and was awarded Customer Direct's March Shining Star.

Dunlap, Tennessee, United States

Dispatcher / CSRProvided highest level of customer service meeting individual matrix goals working toward the Company’s yearly benchmark goals. Advanced to Dispatch within 30 days of hire.Processed payments and/or set up payment arrangements.Documented outages, partial power calls, and/or disconnect information.Recorded greetings and announcements to inform members of situation and estimated duration of outage prior to and during peak events using the Phone Notification System.Dispatched Linemen to appropriate areas of an outage, keeping each crew informed of all other linemen’s locations to prevent accidents from occurring. Provided Safety Checks on dispatched lineman in the field.Entered locate tickets for underground water, gas, and/or electrical lines as specified by locating crew.Reported gas leaks and direct customers on how to safely leave the location.

Dunlap, Tennessee, United States

Received and prioritize call/complaints from the public concerning crimes, fires, and emergenciesEntered information into C.A.D System determining the appropriate responderMaintained contact with the caller, updating in-progress calls, and reporting responding unitsBackground / Historical data check to safeguard responding personnel and citizensOrganized, processed, and disseminate information via two-way radioResponsible for record searches, warrant status on detainees in custodyEntered and Removed City and County warrants into the NCIC system. Trained new hire dispatchers before their qualification into T.B.I School Instructor in FEMA and APCO Certifications