Responsible for identifying and evaluating "white space" opportunities for new ventures and current portfolio products.Customer Solutions is an internal startup responsible for incubating and commercializing customer-centric solutions and businesses that span digital and in-person channels and transform how individuals, families, and communities are served.

Kelsey-Seybold (KS) is a multi-specialty provider and national leader in value-based care (VBC) with over 50% of its 400K members in capitation arrangements, diversified across Commercial, Medicare Advantage (MA), and Exchange businesses. KS owns and operates the only MA plan in the nation that has earned a 5-star quality rating eight years running.Led a team that partnered with senior leadership to plan, prioritize, and execute aggressive growth which was instrumental to a successful private equity exit in late 2022 when KS was acquired by Optum.Specific accomplishments include:--- Provider Growth Strategy ---- Enabled rapid growth of value-based, integrated health system on track to achieve market share goals- Created growth model that projects visit demand by zip code to calculate physician needs- Evaluated the placement and timing of 20+ new facilities and 600+ new physicians--- Market Analysis & Decision Support ---- Informed go / no-go decisions on service lines, locations, and M&A opportunities through analysis such as market sizing and business case creation- Briefed leadership of landscape changes and business implications through recurring market scans--- Business Transformation ---- Streamlined addition of 250 providers in one year (26% growth) by creating and implementing new provider hiring tools- Redesigned three VP- and C-Suite steer-cos governing membership growth, footprint expansion, and provider growth- Supported Optum integration by implementing various internal accountability processes and reports--- Strategic Alignment & Prioritization ---- Prioritized major enterprise initiatives based on impact and effort through facilitation of a workshop with senior leadership- Ensured consistent communication around company growth strategy by managing creation of all board meeting decks

Consultant in Accenture Strategy's Health practice with focus on Innovation & GrowthSelect Engagements:- Fortune 5 Healthcare Company: Led a digital health market research team to identify 26 market trends across 5 client priority areas for client CCO- Organ Procurement Organization: Created a 10-year innovation roadmap spanning three time horizons with an estimated 3-year benefit of $13-18M- Fortune 50 Managed Care Company: Managed stand up of new Quality Strategy department for client’s Marketplace line of business - Major Retail Company: Mapped best-in-class stakeholder journeys to inform design of client’s new remote patient monitoring (RPM) service- Large Health System: Designed best-in-class Emergency Department patient experience for new flagship facility, backed by scalability considerations and value case analysis- Healthcare Analytics Company: Informed acquisition integration to meet ~$30M synergy target, specifically focusing on the future product portfolio- Large Health System: Recommended 10+ RPA solutions and process efficiency initiatives for the client’s Release of Information department with an estimated potential annual cost reduction of $1.8M+- Large Cancer Center: Recommended governance and operating models for management of 40,000+ medical devices across 10 organizational groups, including implementation roadmap- Accenture Internal: Compiled and published a compendium of 50+ healthcare Intelligent Automation case studies- Accenture Innovation Hub: Facilitated Design Thinking workshops for 12+ client senior leadership teams

- Served as a liaison between business and IT to gather requirements, manage delivery, and implement broad technology solutions that meet business needs- Analyzed 4 years of project data in Excel and R to identify trends and improve work flow

- Partnered with staff at 2 Rwandan hospitals, repairing 25 vital medical devices including oxygen concentrators, ultrasound machines, infant incubators, and anesthesia machines- Trained hospital staff in electrical safety as well as the proper use of medical devices such as ultrasound machines and newly donated infant incubators- Presented work projects and travel experiences to the CEO of EWH at annual conference