Act as the technology liaison between our clients and project delivery teams, so that we understand business requirements and collaborate on a digital solution that exceeds expectations. - Drive excellent communication between stakeholders and internal teams and foster a creative environment that follows the Agile scrum methodology.- Collaborate with subject matter experts (SME) to document current systems and processes and lead business requirements elicitation.- Support the… Show more Act as the technology liaison between our clients and project delivery teams, so that we understand business requirements and collaborate on a digital solution that exceeds expectations. - Drive excellent communication between stakeholders and internal teams and foster a creative environment that follows the Agile scrum methodology.- Collaborate with subject matter experts (SME) to document current systems and processes and lead business requirements elicitation.- Support the delivery team throughout the Agile Software Development Life Cycle (SDLC) to ensure the solution follows specifications and meets client expectations.- Manage project artifacts including product backlog, user stories, technical specifications, and solution architecture workflows. Show less

Deliver end-to-end digital on-boarding solutions, by functioning as a trusted technical liaison to bank and credit union stakeholders, end-users and internal project teams. - Lead multimillion-dollar digital onboarding solutions, that included a custom user experience (UX) and multiple vendor and client API integration.- Work with solution architects, UX designers and service integration team members to deliver the best client and end-user digital experience. - Manage Jira project… Show more Deliver end-to-end digital on-boarding solutions, by functioning as a trusted technical liaison to bank and credit union stakeholders, end-users and internal project teams. - Lead multimillion-dollar digital onboarding solutions, that included a custom user experience (UX) and multiple vendor and client API integration.- Work with solution architects, UX designers and service integration team members to deliver the best client and end-user digital experience. - Manage Jira project backlog, and ensure the appropriate requirements are ready to be consumed by an Agile scrum team. Show less

Lead continuing solutions in the Salesforce platform that support Sales and Services business initiatives in an Agile Scrum methodology. - Act as the liaison among internal stakeholders to elicit business requirements, and drive solutions and user experiences.- Manage the organizations Global Partner product backlog and collaborated within a multi scrum team ecosystem for successful delivery.- Partner with global SMEs to understand and document use cases, business requirements and… Show more Lead continuing solutions in the Salesforce platform that support Sales and Services business initiatives in an Agile Scrum methodology. - Act as the liaison among internal stakeholders to elicit business requirements, and drive solutions and user experiences.- Manage the organizations Global Partner product backlog and collaborated within a multi scrum team ecosystem for successful delivery.- Partner with global SMEs to understand and document use cases, business requirements and testing acceptance criteria, as part of an organizational Salesforce Services initiative. Show less

Support global sales and operations initiatives as a subject matter expert and technology liaison for our sales CPQ and Salesforce CRM systems. - Collaborate with business stakeholders and technology resources to document, diagnose and resolve system issues, and drive process & system enhancements through to end-user implementation.- Member of cross-functional team, that received the CFO Award for successfully merging the operational workflows of a corporate acquisition, that included… Show more Support global sales and operations initiatives as a subject matter expert and technology liaison for our sales CPQ and Salesforce CRM systems. - Collaborate with business stakeholders and technology resources to document, diagnose and resolve system issues, and drive process & system enhancements through to end-user implementation.- Member of cross-functional team, that received the CFO Award for successfully merging the operational workflows of a corporate acquisition, that included Salesforce and Oracle systems integration. Show less

Guide systems and software development initiatives that focus on continuously improving the information technology infrastructure, and delivering innovative software solutions. Elicit the true business and client need by working collaboratively with clients, end-users and stakeholders; and partnering with engineering resources to ensure an accurate and successful deployment.

Functioned as a liaison among stakeholders in order to understand the structure, processes, and daily operation of their business units, and then partner with agile software development team(s) to design and implement a solution, which will enable the organization to increase client value.

Design and implement business process solutions with focus on supporting operations and technology initiatives. Responsibilities include, identifying business improvement opportunities, process reengineering, business requirements documentation, and managing operational projects.

Planned, directed and managed operational activities with a focus on organizational effectiveness and client satisfaction. Responsible for building and maintaining positive customer relationships; implementing operations strategies, identifying new opportunities for efficiency and managing projects focused on enhancements in technology.

Led statistical measurement and business analysis initiatives for all operational activities. Functioned as liaison between customers and technology team, produced requirements documentation, and worked collectively with engineers to develop, test and implement enhanced software solutions.