Bryan Long Email & Phone Number

Boston, Ma, Us

Plymouth, Ma, Us

Boston, Ma, Us

HqO, IncBoston, MA 02370Information Technology Operations Lead, March 2022 – PresentResponsibilities Answering Help Desk Requests Building an IT department with a ratio if 1:1000 Agents/UsersManage Security ComplianceAssist other departments in automating regular tasksCreate and implement yearly plans for the IT departmentCreate, manage and update the IT budget for the following 5 fiscal yearsManage a Team of international IT personnel Accomplishments Built an IT department so automated that it runs itselfBuilt out a number of automations for other departments automating repetitive tasksCreated an automated onboarding flow for laptops that lets anyone get their laptop setup in 7 minutesimplemented and enforced a variety of security policiesimplemented Lifecycle management for all IT equipment Globally

New York, Ny, Us

Responsibilities Answering Help Desk Requests Building out a 100% automated IT infrastructure Create and implement yearly plans for the IT departmentCreate, manage and update the IT budget for the following 5 fiscal yearsManage a Team of international IT personnel Accomplishments Created a 100% automated IT departmentFrom the onboarding ticket making all user accountsTo offboardings automatically locking and removing accessBuilt out HR automations for performance managementCreated automations to make a single unified HR database that was used by both HR and ITBuilt Slack and jira Automations to build for custom Jira projectsCreated a tool to enable bulk onboarding and offboarding with specific permissions for each individualimplemented and enforced data retention policiescreated cloud file structure that was used by all employee of the company and all external parties that files were shared with increasing efficiency

Boston, Ma, Us

ResponsibilitiesManage hundreds of Apple products including Iphones, Ipads and MacbooksAnswering Helpdesk RequestsBuilding out IT infrastructureCreate and implement planning for the it department to show its path forward Create, manage and update the IT budget for the following 5 fiscal yearsCreated processes for all IT tasksManaging a Team of international IT personnelAccomplishmentsCreated a team of highly qualified IT personnel Built out Automation to handle the approval of all IT ticketsAutomated permissions of Onboarding and offboarding requiring only a button click from ITWork with the sales Team to automate the population of Salesforce dataWorked to integrate IT resources between two companiesCreated a tool to enable bulk onboarded and offboarding with specific permissions for each individualCreated role based access using Okta and our HRIS systemManaged the migration of services from one company to another

Boston, Ma, Us

ResponsibilitiesManage hundreds of Apple products including Iphones, Ipads and MacbooksAnswering Helpdesk RequestsBuilding out IT infrastructureCreate and implement planning for the it department to show its path forward Create, manage and update the IT budget for the following 5 fiscal yearsCreated processes for all IT tasksAccomplishmentsCreated processes for a work from home environment.Setup a time tracking platform for employee use during work from home.Established relationships with various shipping and courier services.Work with an international IT team to fully support the company's multiple officesNegotiated all new and existing IT contractsRecognized by the Sales, Marketing and Customer Success departments and given an award

Boston, Ma, Us

ResponsibilitiesManage hundreds of Apple products including Iphones, Ipads and MacbooksAnswering Helpdesk RequestsBuilding out IT infrastructureCreate and implement planning for the it department to show its path forward Create, manage and update the IT budget for the following 5 fiscal yearsCreated processes for all IT tasksAccomplishmentsmanaged ticketing system from the ground upCreated a documentation repositoryCreated and executed an IT plan for a office move within 10 weeks of start dateConsolidated all App admin rights under ITImplemented Okta and federated over 70 apps with itImplemented Jamf and setup Jamf Connect to work with OktaCreated an Onboarding/Offboarding Workflow that was used by the whole company Created a ticket categorization systemBuilt a analytics system to run metrics on all IT ticketsManaged relationships with all existing VendorsDeployed and managed all Antivirus for employee endpoints in the company

Administered over 700 google users using g-suitein charge of Managing and patching over 800 MAC osx devices Configured and maintained a vast monitoring array consisting of icinga2 servers, apcuspd monitors, and ilo cardsIn charge of managing Active Directory and shares1 of 2 people in charge of helpdesk for school districtTeardown computers and repairing/upgrading them Creating scripts to increase helpdesk proficiency. Such as auto unbinding and renaming of systemsTroubleshooting a myriad of complex issues dailyReally good at Documentation

Boston, Ma, Us

In charge of setting up and maintaining desktops and laptops for new hires Responsible for imaging desktops and laptops using Symantec ghost cast In charge of conference room media technology including but not limited to TV’s, projectors, desktop, and cameras.A team leader on a project focused on installing and setting up SNOW inventory management to help reduce inventory discrepancies As well as creating and documenting new policies for importing/exporting data out of SNOW.Starting a variety of personal projects that help increase productivity of the company.

Woods Hole, Ma, Us

I was responsible for solving a myriad of computer problems with both Windows and Mac OSX including solving complex networking, hardware, and software problems. These Included but were not limited to recovering data from western digital and Seagate hard drives swapping out Kingston, corsair and crucial Ram and reinstalling and maintaining applications like Microsoft office, printer drivers and Firefox.In charge of setup, break down and maintenance of computers, printers and software for courses and new hires.Responsible for the operation and support of Symantec ghost cast for use in imaging desktop’s laptop’s phone’s and tablets.I am proficient in the creation, upkeep and troubleshooting of server rack cabling and organization. As well as wireless lan coverage maintenance which includes heat maps depicting detailed maps of wireless broadcast coverage and reviewing of Wi-Fi controller configurations. I was also liable for basic PBX configuration including switch lines and solving connection problems.In charge of the organization maintenance and troubleshooting of documentation involving every aspect of IT.

Bentonville, Arkansas, Us

Assisting customers, supervising employees, responsible for handling and accounting for large sums of money

Bentonville, Arkansas, Us

Stocking, selling electronics, assisting customers

Cooking/Preparing food, busing tables, assisting customers, washing dishes

Answering/directing phone calls and taking messages, making appointments, preparing/mailing out promotional material and preparing/mailing out contracts.SkillsWell versed in intermediate computer skills and communications. Is confident in speaking/assisting with customers in public. Able to assembling computers from the ground up as well as capable of using the internet to answer any complications that arise. Has a moderate understanding of networks and network devices

Associate'S Degree, Information Technology

Bachelor'S Degree, Information Sys

Diploma, Mechanical Engineering