Oversee portfolio of fire detection/suppression system(s) at Mission Critical Facilities nationwide. This includes ensuring all fire system inspections are completed according to NFPA standards, and repairs are completed to maintain compliance according to NFPA and local Authorities Having Jurisdiction.• Responsible for the coordination of service for fire/life safety inspections at Mission Critical Facilities nationwide.• Maintain the role of the single point of contact for client base and oversee all aspects of their fire protection needs.• Develop and cultivate strong professional relationships with client base via phone calls, emails and account reviews at client locations.• Scheduling, quoting, reporting and billing for all service and repairs for client base on a nationwide basis.• Continually meets and exceeds client expectation and Key Performance Indicators (KPI’s).

Responsible for overall management of the recently established upscale specialty store. To include all financial transactions, inventory, training, scheduling and performance of nine employees of the department. Created and implemented a variety of incentive and employee-scheduling programs based upon customer demand, dramatically increasing employee production and customer satisfaction.Cultivated strong relationships with local community to focus on customer feedback. Participated with local non-profit organizations to donate services and products.

Responsible for overall management of the recently established upscale specialty store. To include all financial transactions, inventory, training, scheduling and performance of nine employees of the department. Recognized for dramatically increasing customer satisfaction results and increasing total sales by over 50% within a six month time period. Created and implemented a variety of incentive and employee-scheduling programs based upon customer demand, dramatically increasing employee production and customer satisfaction. Implemented an individualized method of tracking frequent customer returns, resulting in fewer fraudulent returns. Cultivated strong relationships with local community to focus on customer feedback. Participated with local non-profit organizations to donate services and products. Performed market analysis and re-merchandising of several products, increasing the stores selling potential.

Managed day-to-day work for over 70 employees ensuring they met sales targets. Continually sought after to train and develop newly hired managers in the company. Implemented enhanced security controls throughout the department resulting in reduced employee theft. Increased sales through an individualized incentive program coupled with regular performance evaluations. Tracked and ordered inventory to keep sales at their highest levels. Conducted weekly staff meetings to brainstorm ideas for increasing sales, and enhancing the team work environment.

Managed day-to-day work for over 70 employees ensuring they met sales targets. Continually sought after to train and develop newly hired managers in the company. Implemented enhanced security controls throughout the department resulting in reduced employee theft. Increased sales through an individualized incentive program coupled with regular performance evaluations. Tracked and ordered inventory to keep sales at their highest levels. Conducted weekly staff meetings to brainstorm ideas for increasing sales, and enhancing the team work environment.

Originally hired as a sales associate, and quickly rose to assistant store manager. Responsible for interviewing and selecting new employees. Accountable for the training and performance of 20 employees. Conducted and lead weekly regional conference calls to discuss sales and business strategy.

Assisted with organizing and establishing upscale luxury magazine devoted to metropolitan Atlanta. Honed interpersonal communication skills through cold-calls and face-to-face meetings with wide diversity of clientele. Marketing with an entrepreneurial approach with the goal of signing clients for advertising.