Bryan Lowe Email & Phone Number

York, Pennsylvania Area

Elizabethtown, PA

• Strived in Quality Assurance to make sure that the specific software product that was about to go out to the client was the best and top-notch.
• Did regression testing on the live software to make sure that if any software bugs were found that the company would know of them first and work on correcting the issue.
•  Quality Assurance worked well as a team in constant communication with Design and Development team on specific projects.Key Successes Include:
• Completed a Website Design QA project that was given out to the client without any major bugs in the design and got all positive reviews from the client.
• Quality Assurance a Media Center module that was part of the Website Content Management System. This module delivered key video/audio sermons for churches. When the Media center module got delivered to the clients.
• Successfully lead a Beta group in Quality Assurance with the Media Center module working with Clients, Development Team, and Design Team.

Elizabethtown, PA

• Leader in giving clients the best experience and technical help with the products that we offered.
• Oversee in training new reps on the knowledge of the product and what it takes to give clients the best experience.
• Oversee in troubleshooting and fixing common email issues that happened with the server and assisting clients with email setup in multiple email programs and smart phone devices.Key Successes Include:
• Implemented a service that monitored the clients website for any downtime and alerted the company first. Instead of getting alerted by the client first of the issue.
• Created a metrics tools for the Client Service team on vital stats for our team. Which measured how we were doing week by week. But also where we can do better as a team.
• Successfully trained new Customer Technical Support Specialist on our key software, how to give excellent client experience, and excellent troubleshoot skills.

New Holland, PA

• Promoted cell phone services, and accessories to customers.
• Assisted customers with common cell phone questions and billing issues.
• Also assisted IT department with employee type questions on software issues like Microsoft Office, Networking, and Internet Browser.

Paradise, PA

• Spearheaded the company website and e-commerce website selling culinary equipment.
• Maintained both websites on a daily basis, updated changes of new products, text changes, added new articles, and promoted website through search engine optimization.
• Performed maintenance and fixes on the staff computers with hardware or software problems that occurred.