Bryan Hunter Email & Phone Number

Saint Paul, Mn, Us

Saint Paul, Mn, Us

United States

Minneapolis, Minnesota, United States

* Manages two engineering teams ( Delivery and Release Management and Automation and Integration Engineering)* Team drove cost reduction and operational efficiencies by redesigning software distribution at Best Buy resulting in a significant reduction in support tickets and improvement in End User Experience* Team migrated windows update management from WSUS to Windows Update for Business* Team migrated all on premises automations to Azure Automation using Hybrid Workers enabling modern infrastructure management of automation environment* Team integrated Nexthink End User Experience solution into home grown support tool enabling end user self-service and benefit tracking.* Migrated Nexthink from on premises to cloud platform and integrated use cases to multiple areas of the organization, thus driving down support costs through proactive remediation.

Minneapolis, Minnesota, United States

* Expanded Nexthink automation use cases driving reduction in support costs and improving end user experience.* Automated 30+ system processes driving reduction in engineering capacity drain, thus enabling focus on more impactful work* Transitioned engineering team to agile work methodology from waterfall implementation. * Performed 2 more mergers and acquisitions onboarding* Managed Application Packaging* Managed Group Policies* Started migrating group policies to Microsoft Intune computer policies

Minneapolis, Minnesota, United States

* Setup and operationalized Nexthink End User Analytics for an organization of 33000 computers.* Managed Application Packaging and Software Deployments for 30000 windows and 3000 mac devices.* Managed group policy configurations for 30000 windows devices, designing and implementing 20+ separate environment configurations.* Engaged in Mergers and Acquisitions work through onboarding several thousand employees* Built multiple inhouse applications to solve common end user related issues* Utilized system center orchestrator to build and implement multiple process automations in the organization.

Minnesota

* Packages applications for corporate environment. * Manages self service application portal. * Manages deployments for applications across the enterprise. * Manages group policies for 20000 plus workstations.* C# Application Development

Richfield, Mn

• Provide end-user support via multiple communication methods (Phone, Email, Ticketing, Remote, and desk-side)• Software and hardware troubleshooting and support using ticketing and knowledge systems.• Take lead in creating and maintaining internal and end user facing knowledge bases within SLA dictated time frames.• Provide input to Level 3 support on creating and maintaining customized desktop images.• Serves as Point of Contact with leads and engineers of other teams to communicate issues and assist in creating solutions.• Work with and provide assistance as necessary to Fulfillment and Break-Fix teams, and corporate Precinct.• Engages end user to provide relevant solutions per company SOP.• Assists end user with account creation, administration, and maintenance as needed.• Leverages knowledge of enterprise environment to train new employees and act as mentor to all Agents on advanced technical issues.• Act as the first point of escalation for issues in day to day operation.

Richfield, Mn

• Provide end-user support via multiple communication methods (Phone, Email, Ticketing, Remote, and desk-side)• Software and hardware troubleshooting and support using ticketing and knowledge systems.• Provide end-user support via multiple communication methods (Phone, Email, Ticketing, Remote, and desk-side)• Software and hardware troubleshooting and support using ticketing and knowledge systems.

Remote

Launched and helped develop a team focused on improving client experience through the balance of efficiency and Quality.Monitored and Audited internal and third party vendor interactions to ensure a focus on quality, accuracy and efficiency. Developed a series of tools used by the Quality Assurance team to increase the efficiency of the auditing and client contact process.

Remote

Provide Remote Computer repair and support for Geek Squad clients 24/7/365. Provided a world class experience while helping over 4 thousand people over three years with an overall client satisfaction rating of 5 out of 5 stars.