Bryan Hunter Email & Phone Number

Saint Paul, MN, US

United States

Minneapolis, Minnesota, United States

* Manages two engineering teams ( Delivery and Release Management and Automation and Integration Engineering)* Team drove cost reduction and operational efficiencies by redesigning software distribution at Best Buy resulting in a significant reduction in support tickets and improvement in End User Experience* Team migrated windows update management from.

Minneapolis, Minnesota, United States

* Expanded Nexthink automation use cases driving reduction in support costs and improving end user experience.* Automated 30+ system processes driving reduction in engineering capacity drain, thus enabling focus on more impactful work* Transitioned engineering team to agile work methodology from waterfall implementation. * Performed 2 more mergers and.

Minneapolis, Minnesota, United States

* Setup and operationalized Nexthink End User Analytics for an organization of 33000 computers.* Managed Application Packaging and Software Deployments for 30000 windows and 3000 mac devices.* Managed group policy configurations for 30000 windows devices, designing and implementing 20+ separate environment configurations.* Engaged in Mergers and.

Minnesota

* Packages applications for corporate environment. * Manages self service application portal. * Manages deployments for applications across the enterprise. * Manages group policies for 20000 plus workstations.* C# Application Development

Richfield, MN

• Provide end-user support via multiple communication methods (Phone, Email, Ticketing, Remote, and desk-side)
• Software and hardware troubleshooting and support using ticketing and knowledge systems.
• Take lead in creating and maintaining internal and end user facing knowledge bases within SLA dictated time frames.
• Provide input to Level 3 support on creating and maintaining customized desktop images.
• Serves as Point of Contact with leads and engineers of other teams to communicate issues and assist in creating solutions.
• Work with and provide assistance as necessary to Fulfillment and Break-Fix teams, and corporate Precinct.

Richfield, MN

• Provide end-user support via multiple communication methods (Phone, Email, Ticketing, Remote, and desk-side)
• Software and hardware troubleshooting and support using ticketing and knowledge systems.

Remote

Launched and helped develop a team focused on improving client experience through the balance of efficiency and Quality.Monitored and Audited internal and third party vendor interactions to ensure a focus on quality, accuracy and efficiency. Developed a series of tools used by the Quality Assurance team to increase the efficiency of the auditing and client.

Remote

Provide Remote Computer repair and support for Geek Squad clients 24/7/365. Provided a world class experience while helping over 4 thousand people over three years with an overall client satisfaction rating of 5 out of 5 stars.