Contracted to IBM

Support and maintenance of Tivoli Storage Manager for multinational client.System recovery from backup utilizing IBM TSM, Cristie CBMR, Cristie TBMR.Primary developer for backup status monitoring and reporting processes.Primary developer for TSM client configuration Puppet module.Maintain scripts for daily backup routines.Linux Server Provisioning and configuration automation

Evaluation of IT products and business processes for adherence to enterprise information security and industry compliance (PCI, HIPAA, Privacy) policies and standards. Provide guidance to project managers and developers for meeting policies and standards.Management and tracking of documented IT security exceptions with emphasis on remediation.Primary contact for customer service requests related to IT security risk analysis and exception management.

Support and maintenance of more than 20,000 Linux and Unix servers. Primarily composed of IBM AIX standalone and blade servers and IBM x86 standalone and blade servers.Maintain UNIX/Linux system security, including user and password management, file system permissions, and ssh/rsh trusts.Support and maintenance of ISCSI and SAS storage arrays from EMC and IBM.Support of Xen and VMware virtualization technologies.Develop solutions for problems within the store server… Show more Support and maintenance of more than 20,000 Linux and Unix servers. Primarily composed of IBM AIX standalone and blade servers and IBM x86 standalone and blade servers.Maintain UNIX/Linux system security, including user and password management, file system permissions, and ssh/rsh trusts.Support and maintenance of ISCSI and SAS storage arrays from EMC and IBM.Support of Xen and VMware virtualization technologies.Develop solutions for problems within the store server environment.Assist developers with deployment of applications within the store server environment.Basic project management. Show less

Order systems equipment for new store projects.Customer Service and support to Store Planning Field Personnel.Facilitate ordering, consolidation, assembly, configuration and shipment of all rack-mounted back-office systems for New and Relocation store projects.Coordinate with teams within ISD to design and implement new technologies into the new store process.Designed, configured and maintained 15 custom re-usable “store-in-a-box” systems for use by Sam’s Club hiring and… Show more Order systems equipment for new store projects.Customer Service and support to Store Planning Field Personnel.Facilitate ordering, consolidation, assembly, configuration and shipment of all rack-mounted back-office systems for New and Relocation store projects.Coordinate with teams within ISD to design and implement new technologies into the new store process.Designed, configured and maintained 15 custom re-usable “store-in-a-box” systems for use by Sam’s Club hiring and membership drive locations.Field assignments to assist with special projects. Show less

Configuration, installation and support for more that 3000 multi-national business units utilizing more than 50,000 routers and switches.Support of LAN and WAN networks.Support for BOOTP/DHCP services on more than 5000 HP-UX, NCR MP-RAS and IBM AIX UNIX servers.

Remote set-up and support of all network and systems hardware used in stores.Training of new associates in hardware and software support.Development of field and helpdesk support documentation.Identify support trends and pursue solutions through collaboration with multiple teams.Second-level support for team of 14 members.

First level remote support for all systems in Walmart and Sam’s Club retail environments. Common tasks included: Procedural errors Hardware support and service dispatch for UNIX and Windows servers, PCs, and printers. Basic software support for UNIX and Windows servers, and PCs.Provided second level support after 1st year of experience.